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Sonia Nagwekar

Senior Leader | Strategic Governance and Delivery Risk mitigation | Converting Organization’s Business strategy into achievable Outcomes| Enterprise Risk Management Certified I IICA Certified

Mumbai Metropolitan Region

13+ years of work experience

Omnicom
Jul 20232 yrs 4 mosOct 2025

Bengaluru, Karnataka, India

i95Dev
Nov 20202 yrs 8 mosJun 2023

Bengaluru, Karnataka, India

Integrated Process Health Checks as part of the IT Team Projects, Build and executed the Quality Management Systems in the Company through daily discussions, Manager feedback and ensure corrective actions are put in place keeping the end customer satisfaction in mind. Positioned the company with ISO 27001 Certification by working with all HR, IT and Project teams to ensure the standard information security processes are in place year on year.
QLC India
Oct 20187 mosApr 2019

Mumbai, Maharashtra

• Responsible for Client Relationship Management of existing customers as well as pitching for new product deals • Achieving and exceeding monthly Inside sales revenue targets which formed 70% of revenue for QLC • Managing the HR teams and reporting to the Director on weekly recruitment, people issues which included cross site offices • Worked with the Technical team in building the Annual scorecard for the Company • Implemented and documents HR policies with regards to Performance management, disciplinary action as well as reward programs • Guiding the Customer Service in terms of analysis on customer feedback and lead generation • Managed the Admin team in terms of meeting set ups, cross site offices, new office locations
CAPITA INDIA PRIVATE LIMITED
Jul 20098 yrs 4 mosOct 2017

Mumbai, Maharashtra

• Liaising with top management for evolving strategic vision, driving change, infusing new ideas and taking product business performance and productivity to the next level • Leveraging business, creating product solutions and turned around new initiatives into profit-making ventures • Spearheading business processes, strategy, inclusive of researching, establishing & developing new processes • Establishing corporate strategies for achievement of top-line & bottom-line targets; handling operations related to business planning and analysis for assessment of revenue potential in business opportunities • Forecasting and formulating business budgets on a monthly / annual basis, and instituting internal checks to ensure that the expenses are within budgets • Planning human resource requirements in consultation with heads of different functional & operational areas and conducting selection interviews; • Providing analytical view of Control testing reports and recommendations to Operations on resolutions; Assisting to identify opportunities for continuous improvement and efficiency savings • Updating Quarterly and Annual Framework Requirement Assessment (FRA) based on an objective and independent assessment of all the evidence available • Analyzing MI and Framework indicators to provide accurate reporting at local and divisional level • Ensuring the process is adhering to the Frameworks as laid down by the Financial Services Authority by putting robust and effective controls in place which have been signed off by Onshore Frameworks and Compliance • Supervising a team of 150+ Associates, 9 Process Leaders & 8 Team Leaders • Supervising a team of 150+ Associates, 9 Process Leaders & 8 Team Leaders • Validating important management reports providing details on Monthly Quality trends and analysis and SLA analysis sent to the end client

Education

Bachelor of Sociology, Sociology

Sophia Girls College

19983 yrs2001

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Headline

Senior Leader | Strategic Governance and Delivery Risk mitigation | Converting Organization’s Business strategy into achievable Outcomes| Enterprise Risk Management Certified I IICA Certified

About

Dynamic professional with 20+years extensive hands-on experience in client services, risk management, and operational excellence. Proven ability to navigate challenges through strong problem-solving skills and a proactive approach to new tasks. Recognized for adaptability, creativity, and a results oriented mindset that consistently delivers impactful outcomes. Committed to adding strategic value to organizational vision and goals by making meaningful contributions that enhance overall performance.

Location

Mumbai Metropolitan Region

Work experience

Senior Manager- Client Success Portfolio Teams at Omnicom, Jul 2023 - Oct 2025 · 2 yrs 4 mos, Bengaluru, Karnataka, India

Risk and Compliance Manager at i95Dev, Nov 2020 - Jun 2023 · 2 yrs 8 mos, Bengaluru, Karnataka, India, Integrated Process Health Checks as part of the IT Team Projects, Build and executed the Quality Management Systems in the Company through daily discussions, Manager feedback and ensure corrective actions are put in place keeping the end customer satisfaction in mind. Positioned the company with ISO 27001 Certification by working with all HR, IT and Project teams to ensure the standard information security processes are in place year on year.

Operations Manager at QLC India, Oct 2018 - Apr 2019 · 7 mos, Mumbai, Maharashtra, • Responsible for Client Relationship Management of existing customers as well as pitching for new product deals • Achieving and exceeding monthly Inside sales revenue targets which formed 70% of revenue for QLC • Managing the HR teams and reporting to the Director on weekly recruitment, people issues which included cross site offices • Worked with the Technical team in building the Annual scorecard for the Company • Implemented and documents HR policies with regards to Performance management, disciplinary action as well as reward programs • Guiding the Customer Service in terms of analysis on customer feedback and lead generation • Managed the Admin team in terms of meeting set ups, cross site offices, new office locations

Operations Manager at CAPITA INDIA PRIVATE LIMITED, Jul 2009 - Oct 2017 · 8 yrs 4 mos, Mumbai, Maharashtra, • Liaising with top management for evolving strategic vision, driving change, infusing new ideas and taking product business performance and productivity to the next level • Leveraging business, creating product solutions and turned around new initiatives into profit-making ventures • Spearheading business processes, strategy, inclusive of researching, establishing & developing new processes • Establishing corporate strategies for achievement of top-line & bottom-line targets; handling operations related to business planning and analysis for assessment of revenue potential in business opportunities • Forecasting and formulating business budgets on a monthly / annual basis, and instituting internal checks to ensure that the expenses are within budgets • Planning human resource requirements in consultation with heads of different functional & operational areas and conducting selection interviews; • Providing analytical view of Control testing reports and recommendations to Operations on resolutions; Assisting to identify opportunities for continuous improvement and efficiency savings • Updating Quarterly and Annual Framework Requirement Assessment (FRA) based on an objective and independent assessment of all the evidence available • Analyzing MI and Framework indicators to provide accurate reporting at local and divisional level • Ensuring the process is adhering to the Frameworks as laid down by the Financial Services Authority by putting robust and effective controls in place which have been signed off by Onshore Frameworks and Compliance • Supervising a team of 150+ Associates, 9 Process Leaders & 8 Team Leaders • Supervising a team of 150+ Associates, 9 Process Leaders & 8 Team Leaders • Validating important management reports providing details on Monthly Quality trends and analysis and SLA analysis sent to the end client

Education

Bachelor of Sociology, Sociology, Sophia Girls College