---
title: "Soni Kumari - Customer Service Representative in New Delhi | Tal"
description: "Meet Soni Kumari, Sr Analyst at TELUS Digital based in New Delhi."
image: "https://tal.club/meet/soni-kumari-2/share-image"
---

# Soni Kumari on Tal

## Headline

Sr Analyst at TELUS Digital

## Location

New Delhi

## Work experience

Customer Service Representative at Foundever, Jan 2023 \- Present · 3 yrs 6 mos, Gurugram, Handled real\-time chat support for USA\-based customers\. Assisted customers with account issues, order tracking, billing, and general inquiries through live chat\. Maintained high customer satisfaction by providing quick and accurate resolutions\. Managed multiple chats simultaneously while meeting response time targets\. Coordinated with internal teams to resolve escalated customer concerns\. Ensured professional communication and strong customer engagement in every interaction\. Worked in rotational shifts according to US time zones\.

Sr Analyst at TELUS Digital, May 2026

## Education

Bachelor of Arts, Jamia Millia Islamia

[View the original profile](https://tal.club/meet/soni-kumari-2)

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