Soni Kumari
Sr Analyst at TELUS Digital
New Delhi
3+ years of work experience
Jan 20233 yrs 6 mosPresent
Gurugram
Handled real-time chat support for USA-based customers.
Assisted customers with account issues, order tracking, billing, and general inquiries through live chat.
Maintained high customer satisfaction by providing quick and accurate resolutions.
Managed multiple chats simultaneously while meeting response time targets.
Coordinated with internal teams to resolve escalated customer concerns.
Ensured professional communication and strong customer engagement in every interaction.
Worked in rotational shifts according to US time zones.
- NowPresent
May 2026
Education
Bachelor of Arts
Jamia Millia Islamia
20153 yrs2018
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