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Sonam Borkar

SENIOR WEALTH MANAGER

Raipur

8+ years of work experience

Aditya Birla Sun Life Insurance
May 20242 yrs 2 mosPresent

Raipur, Chhattisgarh, India

MANOJAVA SYSTEMS PRIVATE LIMITED
Aug 20232 yrs 11 mosPresent

Raipur, Chhattisgarh, India

cure.fit (cult.fit)
Sep 20194 yrs 5 mosJan 2024

Raipur, Chhattisgarh, India

Shoora retails & Cult Gear Private Limited
Sep 20193 yrs 11 mosJul 2023

At Cult Gear: Achieved 95% accuracy in evaluating customer needs for product dispatch management. Managed a team of seven in Mumbai to resolve customer requirements. Oversaw customer queries across email, WhatsApp, and chatbot platforms. Provided daily analysis and forecasted reports for team and managers. Handled urgent customer queries for enhanced service and satisfaction. At Shoora Retails: Attained 80% accuracy in evaluating customer needs for FITKIT and RPM FITNESS products on Flipkart and Amazon. Managed panic customer queries for improved service and satisfaction. Upskilled and cross-trained new customer service agents. Exceeded target call rate by 20% and achieved 95% customer satisfaction. Applied deep product knowledge to swiftly resolve customer issues. Led a team of 5 agents to deliver impeccable service.
SBI cards
Jul 20181 yr 1 moJul 2019

Handled direct walk-in customers, updated and resolve customers queries for new and updated credit cards. Updated and forecasted reports on daily basis for the same.

Education

chhattisgarh swami vivekanand technical university

Bachelor of Engineering - BE, Information Technology

chhattisgarh swami vivekanand technical university

20093 yrs2012
Amity University Raipur

Post Graduate Diploma in Business Analytics

Amity University Raipur

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Headline

SENIOR WEALTH MANAGER

About

Experienced CRM Manager with a proven track record in customer support services. Currently excelling at Manojava Systems Private Limited, adept at delivering seamless customer experiences. Skilled in strategic planning, team leadership, and issue resolution. Seeking opportunities to leverage expertise in a dynamic corporate environment within the banking or NBFC sector. Let's connect to explore potential collaborations. Contact Information: Phone Number: 8226043209 Email Address: sonamborkar90@gmail.com LinkedIn Profile: https://www.linkedin.com/in/sonam-borkar-702695141/

Location

Raipur

Work experience

Senior Wealth Manager at Aditya Birla Sun Life Insurance, May 2024 - Present · 2 yrs 2 mos, Raipur, Chhattisgarh, India

Customer Relationship Management Manager at MANOJAVA SYSTEMS PRIVATE LIMITED, Aug 2023 - Present · 2 yrs 11 mos, Raipur, Chhattisgarh, India

Associate at cure.fit (cult.fit), Sep 2019 - Jan 2024 · 4 yrs 5 mos, Raipur, Chhattisgarh, India

Associate at Shoora retails & Cult Gear Private Limited, Sep 2019 - Jul 2023 · 3 yrs 11 mos, At Cult Gear: Achieved 95% accuracy in evaluating customer needs for product dispatch management. Managed a team of seven in Mumbai to resolve customer requirements. Oversaw customer queries across email, WhatsApp, and chatbot platforms. Provided daily analysis and forecasted reports for team and managers. Handled urgent customer queries for enhanced service and satisfaction. At Shoora Retails: Attained 80% accuracy in evaluating customer needs for FITKIT and RPM FITNESS products on Flipkart and Amazon. Managed panic customer queries for improved service and satisfaction. Upskilled and cross-trained new customer service agents. Exceeded target call rate by 20% and achieved 95% customer satisfaction. Applied deep product knowledge to swiftly resolve customer issues. Led a team of 5 agents to deliver impeccable service.

Customer Relationship Executive at SBI cards, Jul 2018 - Jul 2019 · 1 yr 1 mo, Handled direct walk-in customers, updated and resolve customers queries for new and updated credit cards. Updated and forecasted reports on daily basis for the same.

Education

Bachelor of Engineering - BE, Information Technology, chhattisgarh swami vivekanand technical university

Post Graduate Diploma in Business Analytics, Amity University Raipur

Sonam Borkar - Senior Wealth Manager in Raipur | Tal