Headline

Production Support | Incident Management | Problem Management | Application Monitoring | ITIL Processes | Trading Application Support | ITIL, UNIX, SQL, PL/SQL,RCA, ITRS, Grafana, Swagger, AppDynamics, AWS, Service now

About

I am a Production Support Engineer with nearly 5 years of experience specializing in investment banking and trading applications. My expertise lies in ensuring high system availability and stability, with a strong focus on incident management, problem management, and change management (ITIL). I have a proven track record in monitoring and troubleshooting using tools like Geneos, AppDynamics, Splunk, and Grafana, which allows me to proactively detect and resolve issues. Throughout my career, I have supported trade lifecycle processes and collaborated closely with front, middle, and back-office stakeholders. My skills in automation, batch scheduling, and data analysis have significantly improved operational efficiency and reduced manual intervention. I am passionate about delivering high- quality support and continuously seek opportunities for process improvements. Key achievements include successfully leading production support for mission-critical trading applications at UBS Bank, where I ensured high client satisfaction and service reliability. I have also automated service restarts and file monitoring, improving system stability and reducing manual effort. My commitment to excellence in production support has consistently resulted in minimal business disruption and enhanced operational performance.

Location

Pune City

Work experience

Project Lead at HCLTech, Apr 2026 - Present · 4 mos, Pune District, Maharashtra, India, Production Support in Banking Domain

Project Lead at HCLTech, Sep 2023 - Mar 2026 · 2 yrs 7 mos, Zurich, Switzerland, In my current role as Project Lead at HCL Tech, I deliver real-time support for mission-critical trading applications, ensuring high client satisfaction and service reliability. I collaborate with front, middle, and back-office teams to resolve trade booking, pricing, and post-trade issues with minimal business impact. I manage incident and major incident calls, ensuring timely resolution and adherence to SLAs through effective escalation and coordination. My responsibilities also include automating service restarts and file monitoring using Geneos, managing batch jobs with Control-M, and coordinating deployments under strict change management protocols. I perform root cause analysis for recurring incidents and support system upgrades and cloud migration activities, ensuring stability and compliance. Achievements: I successfully led support operations for UBS Bank, enhancing client satisfaction through effective incident management and proactive issue resolution. My automation initiatives using Geneos significantly improved system stability and reduced manual effort, while my leadership in team activities fostered a culture of continuous improvement and effective communication during critical incidents.

Senior Software Engineer at HCLTech, Aug 2021 - Aug 2023 · 2 yrs 1 mo, Pune District, Maharashtra, India, As a Senior Software Engineer, I resolved data discrepancies and reporting issues, ensuring accurate business reporting and minimal disruption. I performed advanced data analysis using SQL and Excel, supporting exposure calculations and user reporting requirements. My role involved conducting root cause analysis for recurring issues and implementing permanent fixes to improve system stability. I managed incidents and service requests using ServiceNow and JIRA, ensuring timely resolution and SLA adherence. Additionally, I supported end-to-end trade processes and managed deployments, ensuring seamless production releases and system continuity. Achievements: I played a key role in enhancing system stability through effective root cause analysis and problem resolution. My contributions to data analysis and reporting significantly improved operational efficiency, while my involvement in release management ensured smooth transitions during production updates.

Assistant Professor at Rajeev Gandhi College of Engineering and Research, Jul 2013 - Jul 2014 · 1 yr 1 mo, Nagpur, Maharashtra, India, In my role as an Assistant Professor, I delivered lectures on C, C++, Operating Systems, and Data Structures. I mentored students on projects and thesis development, fostering their academic growth. I also published technical research in international journals and managed lab operations, ensuring a conducive learning environment. Achievements: I successfully improved student engagement through effective teaching methodologies and contributed to the academic community by publishing research in reputable journals.

Assistant Professor in Engineering College at People’s College of Research and Technology,, Jun 2010 - Oct 2012 · 2 yrs 5 mos, Bhopal, Madhya Pradesh, India, As an Assistant Professor, I taught courses in C, C++, Operating Systems, and Data Structures. I guided students in their project and thesis development while managing lab operations and departmental website content. Achievements: I enhanced the learning experience for students through effective mentorship and improved departmental branding through website management.

Education

Master of Engineering - MEng, Computer Science, Rajiv Gandhi Prodyogiki Vishwavidyalaya

Bachelor of Engineering - BE, Computer Science Engineering, Rajiv Gandhi Prodyogiki Vishwavidyalaya