About
🚀 Highly motivated and data-driven professional with over 9 years of experience in the SaaS industry. 📈 Specializing in Customer Success, Technical Support, and Sales, I bring a proven track record of exceptional account management and driving growth initiatives. 🤝 I thrive in collaborative environments, excelling at cross-functional teamwork to deliver impactful solutions that enhance customer experience and foster long-term relationships. 🌟 My strategic mindset and analytical abilities empower me to drive business success by leveraging insights and trends. 💡 I'm passionate about crafting customer-centric experiences that are both functional and delightful, all while keeping an eye on the budget. Using innovative approaches and data-driven strategies, I solve complex problems and drive adoption and retention. 📊 Leveraging data to inform decisions, I take a holistic approach to customer success. My focus on collaboration and creativity allows me to lead efforts in helping businesses achieve their goals efficiently and effectively. 💡 With an insatiable curiosity to master cutting-edge technologies like AI and an MBA in Marketing, I offer a unique blend of analytical acumen and strategic foresight. 🌐 This enables me to craft innovative solutions that propel business growth and success, staying ahead of industry trends and market dynamics. I'm passionate about leveraging data-driven strategies to fuel growth and create value for clients. Let's connect and explore how we can drive impactful outcomes together! Here's my calendly link https://calendly.com/somlataroy8/30min
Work experience
Customer Success Manager - Commercial Growth at iCIMS, Nov 2024 - Present · 2 yrs 1 mo
Renewal Manager Customer Success Renewals at iCIMS, Jul 2024 - Nov 2024 · 5 mos, Hyderabad, Telangana, India
Growth Hacker at Blueriff Studios, Mar 2024 - Oct 2024 · 8 mos
Lead - Customer Success Manager at Zenoti, Mar 2020 - Feb 2024 · 4 yrs, Hyderabad, Telangana, India
Senior Customer Success Manager at Zenoti, Feb 2018 - Mar 2020 · 2 yrs 2 mos, Hyderābād Area, India, Account Management of Enterprise and Mid Market Spa/Salon business, based out of the US broadly, Australia, and New Zealand.
Customer Success Manager at Zenoti, Mar 2017 - Feb 2018 · 1 yr, Hyderabad
Market Research Associate at A.C. Nielsen Research Services Private Limited, Mar 2016 - Jun 2016 · 4 mos, Hyderabad, Telangana, India
Junior Engineer at HCLTech, May 2013 - May 2014 · 1 yr 1 mo, Noida, Uttar Pradesh, India, Provided technical troubleshooting assistance over the phone to British Telecom customers. Collaborated with clients and internal teams, conducting analysis using advanced excel skills to improve service quality.
Education
Master of Business Administration - MBA, Marketing/Marketing Management, General, IBS Hyderabad
Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering, rajasthan technical university
