Headline

Senior Engineer – Collaboration | Microsoft 365, Entra ID, Exchange Online & PowerShell | Enterprise IT Support, Troubleshooting & Cross-Team Collaboration

About

I’m a B.Tech graduate in Information Science and Technology currently working as a Senior Engineer – Collaboration at Microland, with hands-on experience supporting enterprise Microsoft 365 environments. I work with Microsoft 365 administration tools, Exchange Online, Microsoft Entra ID, Microsoft Purview, PowerShell, and Microsoft Teams to investigate and resolve technical issues involving MFA, mailbox and access administration, incident management, troubleshooting, and SLA-driven support. I’m particularly interested in Microsoft technologies, cloud infrastructure, and cloud security, and am expanding my knowledge of Microsoft Azure. I enjoy solving technical problems, learning new technologies, and growing into more technical cloud and infrastructure-focused roles.

Location

Greater Bengaluru Area

AI stack

claude

gemini

perplexity

ChatGPT

Microsoft Copilot

Work experience

Senior Engineer - Collaboration at Microland Limited, Sep 2024 - Present · 2 y, Bengaluru, - Provide technical support for enterprise Microsoft 365 environments, resolving 20+ daily incidents involving Outlook, Teams, mailbox access, MFA, authentication, and account issues while meeting SLA targets. - Troubleshoot cloud-based issues using Microsoft 365 Admin Portals, Microsoft Entra ID, Exchange Admin Center, and PowerShell, following structured troubleshooting procedures. - Manage user onboarding/offboarding, including license assignment, mailbox permissions, MFA, access management, and Microsoft Purview eDiscovery. - Investigate and prioritize support tickets based on urgency and SLA requirements, collaborate on escalations, and maintain technical documentation.

MEAN Stack Development Intern at Crecientech, Jul 2023 - Oct 2023 · 3 mo, Bengaluru, Karnataka, India, - Developed an OCR-based web application capable of extracting and processing text from 100+ uploaded documents, improving document digitization efficiency. - Implemented text recognition and document processing features that reduced manual text extraction effort by approximately 60%. - Designed user interfaces and streamlined application workflows to improve document processing speed and usability. - Collaborated on testing and optimization activities to improve application performance, reliability, and user experience.

Education

Bachelor of Technology - BTech, Information Technology, Presidency University Bangalore