Headline

Growth Consultant @Shopdeck | University of Birmingham | Ex-Zomato |

About

I thrive at the intersection of business operations, strategic problem-solving, and customer-centric execution, combining analytical thinking with hands-on experience across financial services, business development, and operations. As an MSc Management graduate from the University of Birmingham, with professional experience at Sainsbury's Bank (Travel Money) and Zomato, I have developed knowledge in financial operations, foreign exchange compliance, client relationship management, business development, and process improvement. Having worked across both the UK and India, I bring a global perspective to solving business challenges, improving operational efficiency, and delivering exceptional customer experiences. My experience spans financial reporting, regulatory compliance, stakeholder management, market expansion, and data-driven decision-making in fast-paced environments. Connect with me : sohanfloydlobo@gmail.com

Location

Bengaluru

AI stack

claude

Work experience

Growth Consultant at ShopDeck, Jun 2026 - Present · 4 mos, Bengaluru, Karnataka, India

Customer Service Advisor - Travel Money at Sainsbury's Bank, Mar 2025 - Jan 2026 · 11 mos, Birmingham, England, United Kingdom, *Processed 30–40 foreign exchange transactions daily across 50+ currencies, managing cash holdings exceeding £50K while maintaining 100% KYC/AML compliance and zero transaction inaccuracies. *Delivered tailored foreign exchange and travel money solutions to 150+ customers weekly, increasing product adoption and strengthening customer satisfaction through efficient, consultative service. *Prepared daily, weekly, and monthly reconciliation, compliance, and cash management reports using Excel, maintaining 100% accuracy across transaction records, inventory logs, and regulatory documentation.

Onboarding Consultant at Zomato, Jun 2024 - Aug 2024 · 3 mos, Mangaluru, Karnataka, India, *Conducted 60+ in-person stakeholder consultations with restaurant owners and business decision-makers, assessing operational requirements, presenting tailored platform solutions, and facilitating end-to-end onboarding. *Evaluated 200+ prospective restaurant partners, analysing business models, market potential, and operational readiness to prioritise high-value onboarding opportunities.

Operations Intern at Xenol Chemicals, Apr 2023 - Mar 2024 · 1 yr, Mangaluru, Karnataka, India, *Conducted market research, operational analysis, and financial assessments, identifying business opportunities that contributed to ₹1.2 million in incremental revenue through improved customer engagement. *Generated and analysed data from 1,000+ customer records, preparing structured business reports and supporting management decision-making through operational and analytical insights. *Coordinated customer deliveries, invoice verification, and dispatch operations across 500+ transactions, ensuring 100% documentation accuracy, compliance, and timely project execution. *Collaborated with internal stakeholders to define operational requirements, align deliverables, and manage execution schedules, improving cross-functional coordination and reducing processing delays by 30%.

Education

Msc Management, Business Administration and Management, General, University of Birmingham

Bachelor of Business Administration - BBA, Business Administration and Management, General, St. Aloysius (Deemed to be University)