Soham Puthran

7+ years of work experience

Oct 20241 yr 11 mosPresent

Bengaluru

Backed by Sequoia Capital, our mission is to empower people to move at the speed of thought by working with the world’s best digital team. Customers include Amgen, Eli Lilly, Bank of America, Block, Instacart and other multi-billion dollar enterprises globally. Currently pushing the envelope and designing what the future of human–agent interaction looks and feels like.

May 20222 yrs 6 mosOct 2024

Bengaluru

Backed by Sequoia Capital (Surge), Richpanel is an AI-powered customer support platform with over 2000 customers & serves major D2C brands in the USA and Europe—including Ridge, Jones Road, Brez, Pela, Thinx, etc —collectively generating over $2 billion in annual sales. • Worked with & reported to the Founder and grew from an IC Product Designer to leading key projects & managing teams with a hyper focus on perfect end to end execution. • Led design for multiple Support Al agents that resolve queries with minimal to absolutely no human intervention. • Led everything 'Inbox' related, the most critical part of the product, used by thousands of human agents everyday. • Worked on countless features, loved by our customers. Backed by data & testimonials. • Redesigned the Richpanel website.

Oct 20218 mosMay 2022

Bangalore

Backed by Sequoia Capital (Surge), Blume and Antler. Acquired by Baseten post pivot to Inferless. Peakperformer was a personalised leadership coaching platform for employees at leadership positions. As a part of the 0-1 journey, I worked closely with the co-founders & PM’s while being involved in all product decisions. - Redesigned the entire ‘Learner’ mobile app which was then used by folks at leadership positions in companies like CRED, Growww, Pfizer, Urban Ladder etc - Built the entire ‘Coach’ platform on web and mobile - Instilled a culture of design in the company through proven impact via feedback from customers.