Headline

Technical Specialist at Pearl || Ex-Oracle || Ex-Concentrix

About

IT Professional with 10+ years of experience delivering enterprise-level support across macOS and Windows environments. Expertise in Endpoint Security, Mobile Device Management(Workspace ONE,EMP) and ITSM-driven support operations. Proven track record in improving SLA adherence, enhancing user experience, and driving operational efficiency. Current Role & Expertise: ✅ IT Support SME – Focused on Windows, Firewall, Disk Encryption & Workspace One ✅ Technical Problem-Solving – Advanced troubleshooting & IT operations optimization ✅ IT Service Management (ITSM) – Ticketing systems, SLA management & ITIL best practices ✅ Leadership & Mentorship – Leading support teams, training new hires & driving continuous improvement Fluent in English, Hindi and Bengali I connect effortlessly with diverse teams and clients. My excellent communication skills ensure clear and effective support, whether working with end-users, stakeholders, or technical teams. 🎯 Seeking: Senior IT/Tech Support, Team Lead, SME or Employee Ops Support roles where I can leverage my expertise, leadership, and technical skills to drive exceptional IT service delivery.

Location

Bengaluru

AI stack

claude

gemini

ChatGPT

Microsoft Copilot

Work experience

Technical Specialist at Pearl, Aug 2026 - Present · 3 mos, Bengaluru

Information Technology Analyst at Oracle, Apr 2021 - Jul 2026 · 5 yrs 4 mos, Bengaluru

Senior Escalation Engineer at Concentrix, Jan 2019 - Mar 2021 · 2 yrs 3 mos, Bengaluru, Karnataka, India

Escalation Engineer at Concentrix, Jul 2018 - Jan 2019 · 7 mos, Bengaluru, Karnataka, India

Technical Support Engineer at Concentrix, Feb 2017 - Jul 2018 · 1 yr 6 mos, Bengaluru, Karnataka, India

Digital Interactive Advisor at [24]7.ai, Sep 2015 - Jan 2017 · 1 yr 5 mos, Bengaluru

Education

Bachelor's degree, Electrical, Electronics and Communications Engineering, Neotia Institute Of Technology, Management and Science (Formerly ITME)

N/A, Science, birla high school