About
I am a customer-focused commercial professional with experience across automotive, B2B customer success, sales, business development and customer operations, with a strong interest in the intersection of mobility, technology and customer experience. My professional experience spans American Express, HSBC, Vantage Circle and the automotive sector, giving me exposure to both large corporate environments and hands-on business operations. At Pit Stop, an automotive business, I was involved in business development, customer acquisition, sales, vendor/distributor relationships, commercial negotiations and day-to-day operations. This gave me practical exposure to the automotive customer journey and the commercial realities of running an automotive business. At Vantage Circle, I managed enterprise relationships across North America, working with multiple stakeholders to drive customer engagement, retention and account growth. I managed a portfolio of 21 enterprise accounts and helped expand the client portfolio from 7 to 21 accounts in under 18 months. Earlier, at American Express, I worked across customer and dispute operations in a highly process-driven multinational environment, developing strong capabilities in stakeholder management, problem solving, customer resolution and operational excellence. My core strengths include: • B2B and B2C Sales & Business Development • Customer Success & Account Management • Automotive Customer Experience • Strategic Customer Relationships • Sales & Commercial Operations • Stakeholder Management • Customer Retention & Expansion • Consultative Selling • Process & Operations Management I am particularly interested in opportunities across automotive, mobility, travel technology and SaaS, where customer relationships, commercial thinking and technology come together. I enjoy understanding the business problem, building trusted relationships and turning customer needs into meaningful outcomes.
Work experience
Co-Founder & Operations Lead at Pit Stop Car Wash, Sep 2021 - Present · 5 yrs 2 mos, Guwahati, Assam, India, • Contributed to the growth and day-to-day operations of an automotive business spanning car wash and automotive accessories. • Managed customer acquisition, relationship development and sales activities, helping build repeat business and strengthen customer relationships. • Managed relationships with vendors, distributors and business partners, including commercial discussions and negotiations. • Identified business development opportunities through local market research, customer feedback and competitive analysis. • Worked across sales, operations and customer service to improve the overall customer experience. • Developed practical understanding of automotive retail/service operations, customer expectations and the commercial drivers of an automotive business. • Balanced customer experience, operational efficiency and revenue objectives across day-to-day business activities.
Customer Success Manager at Vantage Circle, Feb 2023 - Jun 2024 · 1 yr 5 mos, Guwahati, Assam, India
NRI Relationship Manager at Axis Bank, Aug 2022 - Feb 2023 · 7 mos, Guwahati, Assam, India
International Case Manager at HSBC, Jun 2021 - Aug 2022 · 1 yr 3 mos, Bengaluru, Karnataka, India
Corporate Relations Manager at American Express, Jan 2019 - Jun 2021 · 2 yrs 6 mos, India
Senior Dispute Analyst at American Express, Sep 2017 - Jan 2019 · 1 yr 5 mos, Gurugram, Haryana, India
Education
Master of Business Administration (MBA), Marketing, Gauhati University, Guwahati
Bachelor's in Tourism, Tourism, Indira Gandhi National Open University
