Headline

System Lead Team/Technical lead Operation support. Application/Production/Infrastructure support. IT Investment banking , Wealth management, Capital market, Regulatory Reporting, Trading applications

About

Infrastructure and Application support L2/L3. Onsite experience of 5 yrs in Singapore. Client facing experience.Expertise in all applications and production support environment in Banking and Finance domain • Strong knowledge in Investment Banking and wealth management. • Experience in front office, middle office, back office, trade life cycle, capital markets. • Experience in Regulatory reporting for all asset classes, jurisdiction like ASIC, MIFID, EMIR,SEC ETC. • To resolve and close all severity tickets assigned to me within SLA • To ensure no aging tickets • To ensure no RCA actions items pending by close followup and investigation • To identify areas of new preventive actions and assist in implementing and achieving desired result • To assist DR/BCP test periodically and coordinate with countries for completion of the test • To ensure failed action items identified during DR/BCP and be closed within time limit • To reduce business queries by developing FAQs or other measures • To provide one stop end to end resolution to customer in resolving ticket • To assist other team members so as to increase overall quality and productivity of the team • To perform regression test as and when new application release is done • To help and close any discrepancies if any from the test with the help of application development team • Assist in contributing, developing knowledge capital and trainings materials for the team • Release management, problem management, Incident management. • Onboarding of new task to me team by clearly checking the role and responsibility of my team members work. • Maintaining a smooth application support environment and ensure the quality of tiket closed are up to the mark • Client support Log analysts, RCS, batch monitoring, scheduling,SLA, stake holder management Monitoring tools like Splunk, Grafana, Prometheus, App dynamic. Banking application, trade life cycle, ticket life cycle

Location

Bengaluru

AI stack

codex

ChatGPT

Microsoft Copilot

Work experience

System Lead at Publicis Sapient, Jun 2025 - Present · 1 yr 4 mos, Bengaluru, Regulatory reporting and Settlement system

Application Support Team Manager at Tata Consultancy Services, Nov 2018 - Jun 2025 · 6 yrs 8 mos, Bengaluru, Karnataka, India, • To resolve and close all severity tickets assigned to me within SLA • To ensure no aging tickets • To ensure no RCA actions items pending by close followup and investigation • To identify areas of new preventive actions and assist in implementing and achieving desired result • To assist DR/BCP test periodically and coordinate with countries for completion of the test • To ensure failed action items identified during DR/BCP and be closed within time limit • To reduce business queries by developing FAQs or other measures • To provide one stop end to end resolution to customer in resolving ticket • To assist other team members so as to increase overall quality and productivity of the team • To perform regression test as and when new application release is done • To help and close any discrepancies if any from the test with the help of application development team • Assist in contributing, developing knowledge capital and trainings materials for the team • Release management, problem management, Incident management. • Onboarding of new task to me team by clearly checking the role and responsibility of my team members work. • Maintaining a smooth application support environment and ensure the quality of tiket closed are up to the mark • Client support

Team Lead at Tata Consultancy Services, Nov 2018 - Jun 2025 · 6 yrs 8 mos, On-site

Senior Support Analyst at Publicis Sapient, Oct 2015 - Oct 2018 · 3 yrs 1 mo, Bengaluru, working for Northern Trust hedge fund in Software and application support

Lead at Cognizant, Mar 2012 - Sep 2015 · 3 yrs 7 mos, Singapore, Singapore, worked for UBS bank as applications support

Software Developer at Dell Perot System, Sep 2010 - Feb 2012 · 1 yr 6 mos, Singapore, Singapore, worked as applications support in UBS

Education

Information technology, Computer and Information Sciences and Support Services, Biju Patnaik University of Technology, Odisha