Headline

Associate consultant

Location

Thane

Work experience

Associate Consultant at Capgemini, Aug 2025 - Present · 1 yr, Mumbai, Incident Management and IT Service Management professional with 4+ years of experience supporting enterprise-scale production environments. Specialized in Major Incident Management (P1/P2), ITIL-based service delivery, and cross-functional coordination to minimize business impact. Proven ability to drive conduct Root Cause Analysis, and ensure SLA compliance using tools such as ServiceNow Strong communicator experienced in executive-level incident reporting and continuous service improvement.

Sr Analyst / Software Engineer at Capgemini, Jan 2022 - Aug 2025 · 3 yrs 8 mos, Mumbai, Maharashtra, India

Information Technology Support Analyst at SBI General Insurance, 2020 - 2021 · 1 yr, • Managed the complete incident lifecycle using ServiceNow ITSM, ensuring timely escalation and resolution based on impact and urgency. • Supported production systems and business-critical applications in a regulated enterprise environment. • Participated in daily operational calls, incident reviews, and service improvement discussions. • Authored knowledge base articles and SOPs, improving first-call resolution and support efficiency.

Education

Bachelor's Degree, BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES, University of Mumbai