Sneha Shinde

7+ years of work experience

Mar 20266 mosPresent

Mar 20242 yrs 6 mosPresent

Mar 20242 yrs 2 mosApr 2026

Pune District, Maharashtra, India

Engage in Problem Management, Change management and perform the Deployments in production environments followed the post implementation checkouts. * Engaged in Analysis and resolution of data issues, working with the relevant business support unit. * Work on the Monthly process by following the Runbook steps and identify TOIL for automation to improve the process efficiency and reduce manual efforts of the team. * Active involvement and make sure the Incidents are actioned and escalated in a timely manner. * Engage and take care of the major incidents to analyse and rectify on immediate action. * Communicate application problems and issues to key stakeholders including the development teams, end users and unit Leaders. * Communicate with upstream and downstream whenever data missing/incorrect and ensure adherence to SLAs/OLAs as agreed with business groups. * Document the knowledge articles on the repeated issues with the resolution steps Work with and provide support to developers to implement solutions as needed, release code, and creatively solve problems * Escalate issues to appropriate groups and track problem resolution * Provide engineering recommendations for process improvements * Develop scripts to automate daily tasks like status mails and other solutions like simple repetitive extracts to users * Work on migration tasks - Production Oracle database and Unix servers * Perform DR Tests, participate in QMW activities, collect evidence; create operation documents