About
• Process Delivery specialist with 3 years of experience in Finance & Procurement domain • Matching Invoices and identify errors and resolve exceptions; • Prioritize invoices, and reduce aging of invoice. • Working knowledge of basic accounting and various accounting principles. • Contacting insurance providers & prescribers through email, telephone to inform them of overdue balances. • Responsible for CO-PAY Billing, allowing clients to place orders through digital systems, • Handling customer queries through calls and Emails and interacting with them for the process verification details. • Maintaining customer records, including detailing patient treatment and diagnosis • Updating payment and medical insurance information processing patient payments and refunds. • Communicating with medical insurance providers to verify whether patient treatment will be covered. • Negotiate any overdue balance to recover payment from patient. • Resolve any issues relating to the patient account. • Team player with excellent communication skills, high quality of work, driven and highly self-motivated. • Ambitious individual who can work under their own direction towards agreed targets/goals. • Ability to manage change and be open to it good time management and an ability to work under stress • Proven interpersonal skills while contributing to team effort by accomplishing related results as needed • Good Communication Skills with fluency • Ability to work under pressure situations • Innovative thinking and strong problem solving and analytical capabilities.
Work experience
Human Resources Specialist at Career Comet Jaipur, Aug 2025 - Apr 2026 · 9 mos
Senior Analyst at R1 RCM, Sep 2024 - Sep 2025 · 1 yr 1 mo, Gurugram, Haryana, India
Process Delivery Specialist at IBM, Sep 2022 - Aug 2024 · 2 yrs, Gurugram, Haryana, India, • Claim transaction processing, • Process verification details. • Invoice Processing, matching Invoices and identify errors and resolve exceptions • Responsible for CO-PAY Billing • Handling customer queries through calls and Emails as well as follow ups • Maintaining customer records, including detailing patient treatment and diagnosis • Updating payment and insurance medical information, processing patient payments and refunds. • Expertise in using RX HOME • Communicating and working with medical insurance providers. • Ensure client Service Level Agreements (SLA) and timelines are met. • Provided exceptional customer service, Reducing customer complaints per quarter • Follows procedures, comfortable in adapting to transformation within business unit
Recruitment Specialist at PakkaProfile, Jan 2022 - Sep 2022 · 9 mos, Bengaluru, Karnataka, India
