Headline

CS Operations Manager | Business Operations | 13 Years | ServiceNow · Smartsheet · Salesforce | SLA Governance | Process Automation | Bengaluru

About

I am a Customer Success Manager with strong experience supporting SaaS enterprise customers across onboarding, adoption, workflow automation, escalations, and renewals. I work directly with cross-functional teams to fix issues fast, reduce customer effort, and drive measurable results. My strengths are simplifying complex problems, improving processes, and creating a clean customer experience from day one. I handle high-volume accounts, run QBRs, track usage trends, and use data to improve retention, adoption, and account health. I manage escalations, handle critical workflows, guide customers through best practices, and ensure they get clear ROI from the platform. I am comfortable working with US clients, technical teams, and leadership stakeholders. I bring a direct, problem-solving mindset to every customer—focused on outcomes, not buzzwords. My goal is simple: deliver value, prevent churn, and build strong long-term partnerships that grow the business.

Location

Bangalore Urban

Work experience

Customer Success Manager at Tangoe, May 2024 - Present · 2 yrs 2 mos, Remote, Drive end-to-end customer lifecycle management, from onboarding to renewals. Own account health, adoption, and retention through consistent monitoring and proactive risk mitigation. Manage escalations, coordinate cross-functional teams, and eliminate blockers to ensure smooth delivery. Lead QBRs, track KPIs, and provide data-driven insights to improve customer satisfaction, ROI, and platform usage. Handle workflow automation issues, troubleshoot operational gaps, and ensure timely resolution. Strengthen stakeholder relationships, manage expectations, and maintain clear communication with technical and leadership teams. Identify upsell/cross-sell opportunities, support business growth, and reduce churn through consistent value reinforcement. Gather product feedback, streamline processes, and drive continuous improvement across accounts.

Business Analyst at Tangoe, May 2022 - Present · 4 yrs 2 mos, Bengaluru, Karnataka, India

Public Relations Executive at element14 Electronics, Jul 2021 - May 2022 · 11 mos, Bengaluru, Karnataka, India

Customer Service Representative at element14 Electronics, Jun 2020 - Jul 2021 · 1 yr 2 mos, Bengaluru, Karnataka, India

Education

Bachelor of Business Administration - BBA, Business Management/ Human Resource, SJR College for Women

Malleshwaram Ladies Association FGC