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Smriti Kumari

Support Engineer | Application Support | Monitoring, Troubleshooting & Customer Support | Technical Recruiter | Open to support role

Bengaluru

1+ year of work experience

GlobalLogic
Mar 20257 mosSep 2025

Delhi, India

• Troubleshot and resolved technical and process-related issues on internal platforms, ensuring minimal downtime. • Managed and tracked KPIs using MS Excel, supporting operational reporting accuracy. • Collaborated with cross-functional teams to identify and resolve data discrepancies. • Maintained accurate documentation for internal system updates and product data.
HR CONCEPTS LIMITED
Dec 20231 yr 4 mosMar 2025

Delhi, India

 Conducted full-cycle recruitment for various IT positions, including sourcing, screening, interviewing, and placing candidates.  Utilized various sourcing techniques such as job portals, social media, networking, and referrals to attract qualified candidates.  Built and maintained strong relationships with hiring managers and candidates to ensure a smooth recruitment process.  Managed candidate pipelines and maintained accurate records in the applicant tracking system.
Concepts Human Resources
Dec 202311 mosOct 2024

• Maintained and updated IT recruitment databases, candidate records, and HR system logs. • Coordinated with internal teams to manage system updates and technical onboarding. • Worked with job portals (Naukri, Monster) and CRM-like tools to track recruitment pipelines.

Education

GNIIT in Cloud and Software Engineering ., Computer Science

NIIT DELHI

20183 yrs2021
amity University

Master of Business Administration, Computer/Information Technology Administration and Management

amity University

20232 yrs2025

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Headline

Support Engineer | Application Support | Monitoring, Troubleshooting & Customer Support | Technical Recruiter | Open to support role

About

Support Engineer with hands-on experience in application and production support, currently working at GlobalLogic India. Skilled in incident management, troubleshooting, monitoring, and SLA-driven support operations. Experienced in handling L1/L2 support, analyzing logs, performing basic Linux troubleshooting, and coordinating with cross-functional teams for timely issue resolution. Familiar with ticketing and monitoring tools and passionate about learning cloud technologies and automation to improve support efficiency.

Location

Bengaluru

Work experience

Associate Analyst at GlobalLogic, Mar 2025 - Sep 2025 · 7 mos, Delhi, India, • Troubleshot and resolved technical and process-related issues on internal platforms, ensuring minimal downtime. • Managed and tracked KPIs using MS Excel, supporting operational reporting accuracy. • Collaborated with cross-functional teams to identify and resolve data discrepancies. • Maintained accurate documentation for internal system updates and product data.

Human Resources Executive at HR CONCEPTS LIMITED, Dec 2023 - Mar 2025 · 1 yr 4 mos, Delhi, India,  Conducted full-cycle recruitment for various IT positions, including sourcing, screening, interviewing, and placing candidates.  Utilized various sourcing techniques such as job portals, social media, networking, and referrals to attract qualified candidates.  Built and maintained strong relationships with hiring managers and candidates to ensure a smooth recruitment process.  Managed candidate pipelines and maintained accurate records in the applicant tracking system.

Human Resources Executive at Concepts Human Resources, Dec 2023 - Oct 2024 · 11 mos, • Maintained and updated IT recruitment databases, candidate records, and HR system logs. • Coordinated with internal teams to manage system updates and technical onboarding. • Worked with job portals (Naukri, Monster) and CRM-like tools to track recruitment pipelines.

Education

GNIIT in Cloud and Software Engineering ., Computer Science, NIIT DELHI

Master of Business Administration, Computer/Information Technology Administration and Management, amity University

Smriti Kumari - Associate Analyst in Bengaluru | Tal