---
title: "Smit Sharma - Lead Escalation Manager in Bengaluru | Tal"
description: "Meet Smit Sharma, Escalation Manager leading cross-functional teams for exceptional customer support based in Bengaluru. AI stack includes claude code, claude, and codex."
image: "https://tal.club/meet/smit-sharma/share-image"
---

# Smit Sharma on Tal

## Headline

Escalation Manager leading cross\-functional teams for exceptional customer support

## About

With over 12\+ years of experience my role focuses on fostering seamless cross\-functional collaboration and driving customer engagement\. Leveraging my certification in SQL Server Integration Services, I contribute to optimizing service delivery and resolving escalations efficiently, ensuring a positive impact on user satisfaction\. My expertise in team coordination and cross\-functional team building enables our organization to address complex challenges and deliver tailored solutions\. By prioritizing strategic problem\-solving and customer engagement, my work supports the creation of long\-lasting customer relationships and enhances the overall support experience\.

## Location

Bengaluru

## AI stack

claude code

claude

codex

gemini

## Work experience

Lead Escalation Manager at Fivetran, Mar 2026 \- Present · 8 mos

Senior Escalation Manager at Fivetran, Sep 2022 \- Mar 2026 · 3 yrs 7 mos, Bengaluru

Senior Customer Support Engineer at Fivetran, Oct 2021 \- Sep 2022 · 1 yr, Bengaluru, Karnataka, India

Senior Technical Support Specialist II at Sphera, Sep 2019 \- Oct 2021 · 2 yrs 2 mos, Bengaluru, Karnataka, India

Customer Solutions Analyst at Aptean, Aug 2016 \- Sep 2019 · 3 yrs 2 mos, Bangalore

Customer Service Representative at Hewlett Packard Enterprise, Sep 2014 \- Jul 2016 · 1 yr 11 mos, Bengaluru Area, India

## Education

Bachelor's degree, Electrical, Electronics and Communications Engineering, Biju Patnaik University of Technology, Odisha

[View the original profile](https://tal.club/meet/smit-sharma)

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