Headline

Escalation Manager leading cross-functional teams for exceptional customer support

About

With over 12+ years of experience my role focuses on fostering seamless cross-functional collaboration and driving customer engagement. Leveraging my certification in SQL Server Integration Services, I contribute to optimizing service delivery and resolving escalations efficiently, ensuring a positive impact on user satisfaction. My expertise in team coordination and cross-functional team building enables our organization to address complex challenges and deliver tailored solutions. By prioritizing strategic problem-solving and customer engagement, my work supports the creation of long-lasting customer relationships and enhances the overall support experience.

Location

Bengaluru

AI stack

claude code

claude

codex

gemini

Work experience

Lead Escalation Manager at Fivetran, Mar 2026 - Present · 8 mos

Senior Escalation Manager at Fivetran, Sep 2022 - Mar 2026 · 3 yrs 7 mos, Bengaluru

Senior Customer Support Engineer at Fivetran, Oct 2021 - Sep 2022 · 1 yr, Bengaluru, Karnataka, India

Senior Technical Support Specialist II at Sphera, Sep 2019 - Oct 2021 · 2 yrs 2 mos, Bengaluru, Karnataka, India

Customer Solutions Analyst at Aptean, Aug 2016 - Sep 2019 · 3 yrs 2 mos, Bangalore

Customer Service Representative at Hewlett Packard Enterprise, Sep 2014 - Jul 2016 · 1 yr 11 mos, Bengaluru Area, India

Education

Bachelor's degree, Electrical, Electronics and Communications Engineering, Biju Patnaik University of Technology, Odisha