Category Manager @UC | Fulfilment and Strategy

Bangalore Urban

Bangalore Urban

Bengaluru, Karnataka, India

Chennai, Tamil Nadu, India

Bengaluru, Karnataka, India



Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering
Vellore Institute of Technology

Schooling
St. James' School (Kolkata)
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Managing fulfilment for the InstaHelp category at Urban Company Bengaluru, I drive operational excellence, partner performance, and end-to-end service delivery in a fast-moving environment. My work focuses on building data-driven processes, strengthening SLAs, and improving customer experience through structured workflow design and on-ground execution. I have implemented KPI frameworks that improved SLA compliance, reduced operational gaps, and elevated customer satisfaction across large partner networks. With a strong engineering foundation and expertise in analytics, UX thinking, and cross-functional leadership, I specialise in converting complex operational challenges into scalable, high-performance systems that deliver measurable business impact.
Kolkata
claude
midjourney
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Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering, Vellore Institute of Technology
Schooling, St. James' School (Kolkata)