Headline

MBA Student | Aspiring HR & Business Professional | Interested in Leadership, Branding & Talent Management.

About

MBA Candidate | Investigation Specialist at Amazon Currently pursuing an MBA while working as an Investigation Specialist at Amazon, where I apply analytical thinking, problem-solving, and stakeholder management skills in a dynamic environment. Passionate about Human Resources, talent management, organizational development, and business strategy. I am committed to continuous learning and leveraging both academic knowledge and industry experience to drive business growth and create positive workplace experiences. Open to networking, internships, and opportunities in HR and business management.

Location

Jamshedpur

Work experience

Investigations Specialist at Amazon, Mar 2025 - Present · 1 yr 4 mos

Customer Service Representative at Teleperformance Global Services, Jun 2024 - Dec 2024 · 7 mos, Remote, Supported day-to-day customer service operations by addressing client concerns, ensuring timely issue resolution, and maintaining high service standards. Assisted management with data reporting, performance tracking, and process documentation while contributing to operational efficiency and team objectives. Developed strong communication, coordination, and problem-solving skills in a dynamic work environment.

Customer Service Representative at Concentrix, Aug 2023 - Apr 2024 · 9 mos, Remote, Provided high-quality customer support by handling customer inquiries, resolving issues efficiently, and ensuring a positive customer experience. Collaborated with team leaders and managers in preparing operational reports, tracking performance metrics, and maintaining accurate records. Demonstrated strong communication, problem-solving, and analytical skills while consistently meeting service and quality standards in a fast-paced environment.