Headline

Director of Product | FinTech, AI & Platform Products | Payments • Trust • GenAI • Marketplace | Building High-Scale Products & Organizations | IIM Lucknow

About

I believe the best products don't just delight customers—they become the platforms that power business growth. That belief has shaped my career over the last 15+ years. I've been fortunate to build and scale digital products and platforms across FinTech, AI, Gaming, TravelTech, FoodTech, E-commerce, and Manufacturing. Whether it's Payments, Trust, KYC, Compliance, Marketplace, Customer Experience, or GenAI, I've always been drawn to solving complex business problems where technology, customer experience, and commercial outcomes intersect. Today, I lead Product organizations responsible for business-critical platforms operating at significant scale. My work spans product strategy, platform modernization, regulatory transformation, AI-led innovation, and commercial growth. Along the way, I've launched 0→1 products, modernized legacy platforms, scaled product organizations, and partnered with Engineering, Design, Data Science, Risk, Legal, Compliance, and Business teams to build products that create lasting business value. What I enjoy most about Product Leadership isn't shipping features—it's building organizations. I enjoy mentoring product leaders, creating operating mechanisms that improve execution, and building cultures where ownership, experimentation, and customer obsession become part of everyday decision-making. As AI reshapes every industry, I believe Product leaders have an even greater responsibility: to build products people trust, platforms businesses can scale, and organizations that continue to innovate long after the roadmap is delivered. Building products that scale. Platforms that last. Organizations that grow.

Location

Bengaluru

AI stack

anthropic apis

claude code

claude

gemini

lovable

openai

Work experience

Director of Product – Head of Product (Payments, Rewards, KYC, Payouts, Trust & Compliance) at Junglee Games, Jul 2023 - Present · 3 yrs 2 mos, Greater Bengaluru Area · Hybrid, Leading the Product organization for Payments, Payouts, Rewards, KYC, Trust, Compliance, and Platform capabilities at Junglee Games, part of Flutter Entertainment. Responsible for product strategy, organization leadership, platform modernization, regulatory transformation, and business growth across one of India's largest real-money gaming ecosystems. Currently leading strategic GenAI and Global Platform initiatives across Flutter Entertainment, building reusable AI and platform capabilities for multiple international brands. Key Highlights: • Scaled the Product organization from 4 to 16 members, mentoring 3 Product Leaders while building a high-performance culture. • Re-architected the Payments, Deposits, Payouts & KYC platform through DigiLocker, Aadhaar Lite, Shared KYC, One-Click UPI, Native OTP, Express Checkout, and intelligent payment orchestration, delivering 2× KYC automation, faster onboarding, and higher payment conversion. • Built a high-scale Payout Platform supporting ₹20Cr+ daily withdrawals, 45K+ daily withdrawing users, and ₹600Cr+ monthly payment volume, increasing instant payouts from 80% to 97% while reducing processing time by 40%. • Led the rollout of GST and Section 194BA (TDS) across products, aligning 250+ cross-functional stakeholders and launching Tax Summary and in-app TDS Certificates. • Built a Trust & Risk Platform by integrating AML, PAN Verification, Aadhaar Compliance, Bank Validation, and fraud controls, preventing ~500 fraudulent payout attempts daily. • Reimagined Rewards & Gaming Economy through Playcash, earnings reinvestment, withdrawal controls, and personalization, delivering ₹78L/day incremental rake, 28% revenue growth, and stronger player retention. • Leading Flutter Entertainment's GenAI and Global Platform initiatives, including conversational betting discovery, Responsible AI, enterprise model evaluation, real-time UGC moderation, and Wallet & Generosity platform capabilities.

Associate Director, Product Management at Junglee Games, Sep 2022 - Jul 2023 · 11 mos, Greater Bengaluru Area · Hybrid

Associate Director, Product Management — Head of Product (Payments, KYC & Trust) at Gameskraft, Oct 2020 - Sep 2022 · 2 yrs, Bengaluru, Led the Product charter for Payments, Trust, KYC, Fraud Prevention, and Platform capabilities across Gameskraft's gaming ecosystem. Responsible for product strategy, platform development, monetization, fraud prevention, and building scalable product capabilities while partnering with Engineering, Data Science, Compliance, and Business teams. Key Highlights • Launched Playship Rummy (0→1), scaling the product to ₹25L/day revenue within 3 months, making it one of the fastest-growing launches in the industry. • Built a platform-first ecosystem across Login, Payments, KYC, Payouts, Gameplay, Matchmaking, and Rewards, enabling reusable capabilities and accelerating product launches across multiple games. • Re-architected Payments & KYC journeys across three games, improving payment success by 20%+, while reducing fraud by 90% through an ML-powered fraud detection and prevention platform. • Built and led a 7-member Product team, driving OKRs across Engineering, Analytics, Legal, and Compliance, while optimizing referral-led growth and payment funnels to increase DAU by 33%.

Manager, Product Management — Hotel Supply Platform at MakeMyTrip, Dec 2018 - Oct 2020 · 1 yr 11 mos, Gurgaon, India, Led the Hotels Supply Platform across MakeMyTrip and Goibibo, driving product strategy for partner onboarding, content quality, supply growth, engagement, and partner experience. Worked closely with Business, Engineering, Design, Analytics, and Operations to build scalable marketplace capabilities and improve hotel partner success. Key Highlights • Built a lifecycle-driven partner engagement platform, leveraging behavioral nudges, gamification, and promotions to increase hotel partner revenue and retention by 10%+. • Simplified hotel onboarding and content management, improving partner content quality by 25% while reducing operational effort and strengthening marketplace discoverability. • Launched an Activities & Experiences marketplace and redesigned the Partner App, enabling new monetization opportunities while improving inventory, pricing, and day-to-day partner operations.

Product Manager — Customer Experience & Fulfillment Platform at Ola, Dec 2017 - Nov 2018 · 1 yr, Bengaluru, Ola (Foodpanda India) Led Product initiatives across Customer Experience, Order Fulfilment, Rider Tracking, Support Platforms, and CRM, building scalable post-order capabilities that improved delivery transparency, customer satisfaction, and operational efficiency across Ola's food delivery business. Key Highlights • Built the post-order Customer Experience platform, including live rider tracking, order fulfilment, and support workflows, reducing the top three customer complaints by 50%+ while significantly improving delivery transparency. • Reimagined the customer support platform through intelligent refund & cancellation journeys, chatbot automation, and CRM tools for support agents, improving CSAT by 24% and reducing contact ratio by 15% across the highest-volume support categories.

Product Manager — Fulfillment & Seller Platform at ShopClues, Mar 2015 - Dec 2017 · 2 yrs 10 mos, Gurgaon, India, Owned the Fulfilment and Seller Platform, driving product strategy across logistics, shipment allocation, seller operations, and fulfilment capabilities. Partnered with Logistics, Operations, Engineering, and Seller Success teams to build scalable platforms that improved cost efficiency, delivery performance, and seller experience. Key Highlights • Built an intelligent shipment allocation platform, optimizing carrier selection for 100% shipments, reducing logistics cost by 18% while improving SLA adherence by 20%. • Reimagined the seller fulfilment platform by redesigning pickup & delivery workflows and building operational dashboards, reducing fulfilment lead time by 30% while improving seller visibility and operational efficiency.

Education

Master of Business Administration (MBA), Marketing & Operations Management, Indian Institute of Management, Lucknow

B.Tech, Chemical Technology, Harcourt Butler Technical University (HBTU), Kanpur