---
title: "Siya Jagota - Senior Associate in Delhi | Tal"
description: "Meet Siya Jagota, Senior Associate at WNS based in Delhi."
image: "https://tal.club/meet/siya-3/share-image"
---

# Siya Jagota on Tal

## Headline

Senior Associate at WNS

## Location

Delhi

## Work experience

Senior Associate at WNS, Oct 2023 \- Present · 2 yrs 9 mos, Gurugram, Haryana, India

Contact Center Specialist at Webhelp, Nov 2022 \- Sep 2023 · 11 mos

Guest Services Associate at Webhelp India Private Limited, Nov 2022 \- Sep 2023 · 11 mos, Delivered prompt and effective support to high\-volume financial clients, consistently achieving or surpassing service\-level targets\. Resolved complex client issues swiftly while maintaining a high degree of empathy and professionalism\. Strengthened customer relationships, supporting retention and positive referral rates\. Contributed actionable insights based on client feedback, helping to shape improvements in internal processes\. Utilized CRM tools to track inquiries and enhance team knowledge\-sharing, directly impacting response quality and speed\.

Customer Executive at Majorel India Prive Limited, Mar 2022 \- Oct 2022 · 8 mos, To assist guests with check\-in & check\-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner\. Resolved customer issues such as overbookings, last\-minute changes, payment queries or special requests, maintaining a high level of guest satisfaction\.

Representative at Concentrix Daksh Private Limited, May 2021 \- Jan 2022 · 9 mos, To assist customer when it comes to billing matters\. I answer calls or correspondence from customer to identify their needs, respond to inquiries, discuss product or service specifications, manage billing arrangements, provide price quote and offer other services\. Resolved technical issues such as connectivity problems, device software updates, account/subscription mismatches, and warranty/service questions\.

## Education

Bachelor's degree, Computer Programming, Specific Applications, Indira Gandhi National Open University

diploma, Architecture, Meera bai institute of technology

[View the original profile](https://tal.club/meet/siya-3)

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