Siya Jagota
Senior Associate at WNS
Delhi
5+ years of work experience
Oct 20232 yrs 9 mosPresent
Gurugram, Haryana, India
Nov 202211 mosSep 2023
Nov 202211 mosSep 2023
Delivered prompt and effective support to high-volume financial clients, consistently achieving or surpassing service-level targets. Resolved complex client issues swiftly while maintaining a high degree of empathy and professionalism. Strengthened customer relationships, supporting retention and positive referral rates. Contributed actionable insights based on client feedback, helping to shape improvements in internal processes. Utilized CRM tools to track inquiries and enhance team knowledge-sharing, directly impacting response quality and speed.
Mar 20228 mosOct 2022
To assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner. Resolved customer issues such as overbookings, last-minute changes, payment queries or special requests, maintaining a high level of guest satisfaction.
May 20219 mosJan 2022
To assist customer when it comes to billing matters. I answer calls or correspondence from customer to identify their needs, respond to inquiries, discuss product or service specifications, manage billing arrangements, provide price quote and offer other services. Resolved technical issues such as connectivity problems, device software updates, account/subscription mismatches, and warranty/service questions.
Education
Bachelor's degree, Computer Programming, Specific Applications
Indira Gandhi National Open University
20232 yrs2025
diploma, Architecture
Meera bai institute of technology
20173 yrs2020
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