Headline

Finance Operations Professional | Ex-Capgemini | O2C, Dispute Management & Account Reconciliation | SAP | Salesforce | MBA (FinTech) – BITS Pilani (WILP)

About

Finance & Operations professional with experience in reconciliation, Order-to-Cash (O2C), dispute resolution, financial reporting, and operational process management. Skilled in handling financial transactions, identifying discrepancies, supporting reconciliation activities, and ensuring SLA-driven issue resolution within fast-paced operational environments. Experienced in using SAP FICO, SAP FSCM, Salesforce, Mainframe applications, and Advanced Excel for financial analysis, reporting, reconciliation management, and operational support. Strong understanding of financial operations, month-end activities, stakeholder coordination, and process improvement initiatives. Recognized for maintaining high accuracy in financial adjustments, improving workflow efficiency, and contributing to operational excellence through analytical problem-solving and process optimization. Possess strong communication, ownership, and coordination skills with the ability to work effectively under tight deadlines. Currently pursuing MBA in FinTech from BITS Pilani WILP to strengthen expertise in banking operations, financial systems, and digital transformation.

Location

Chennai

Work experience

Associate - Order To Cash at Capgemini, Sep 2024 - May 2026 · 1 yr 9 mos, Chennai, Manage end-to-end O2C dispute resolution for a logistics client, ensuring timely closure and SLA compliance Resolve customer billing issues through credits, rebills, and investigations Utilize SAP (FICO) and Salesforce to track disputes and maintain accurate financial records Coordinate with cross-functional teams to resolve escalations and ensure proper documentation Improved process efficiency and customer satisfaction through proactive issue resolution Assisted in month-end reporting and reconciliation, ensuring financial accuracy.

Internship Trainee at Shanthi Electronics, May 2023 - Jun 2023 · 2 mos, Thanjavur, Tamil Nadu, India, Gained practical experience in accounting using software like tally,and honed skills in professional accounting.

Education

Master of Business Administration - MBA, FinTech, BITS Pilani Work Integrated Learning Programmes

Bachelor of Commerce - BCom, Accounting and Finance, Gurunanak college