Siva Krishna Shushanth Somisetty

Bengaluru

Siva Krishna Shushanth Somisetty on Tal

Headline

About

Dynamic Product Leader with over 10 years of experience in product management and software development, specializing in user experience on Conversational AI, CRM, and Messaging Platforms, complemented by an MBA. Known for a profound customer-centric approach, leveraging first principles thinking and a design-driven methodology to innovate and solve complex problems. Offers a comprehensive understanding of tech stacks, LLM, and AI. Demonstrated success in defining product vision and strategy and leading cross-functional teams to drive step-function improvements and impactful business outcomes, increasing platform adoption. Proven ability to deliver market-leading products and product evangelization.

Location

Bengaluru

Work experience

Director of Product Management at PayPal, 2025 - Present · 1 yr 9 mos, Bengaluru, Karnataka, India, Living at the intersection of consumers, merchants, and the magic that happens when trust and loyalty scale. I thrive on building platforms to turn messy disputes into clean resolutions—powered by AI, amplified by human empathy, and delivered at platform scale. What I’m driving: - Building bridges between consumers & merchants to create win–win outcomes - Financial Services Agentic Workflows for multi-billion dollar ($XB) TPV ecosystem - Reimagining customer support with AI-assisted experiences - Designing agentic automations to let operations run on autopilot - Driving platform transformations with domain-expert AI agents at the core - Growing and mentoring product managers into the next generation of product leaders Think of me as a platform-er with a bias for solving the unsolvable, scaling trust & loyalty, and shaping the future of digital commerce with strategy, AI, and a little funk. Product Strategy | Platform Transformation | Agentic AI-Driven Experiences | Support Experience | AI-powered Dispute Resolution | Digital Commerce | Automation | Customer Experience | Team Leadership

Product Management Site Lead - Common Platforms at PayPal, 2025 - Present · 1 yr 9 mos, Greater Bengaluru Area, Serving as the Site Lead for the Product Management community in Bangalore within PayPal’s Common Platforms organization — supporting 40+ PMs across identity, onboarding, servicing, support, and resolution experiences. Focused on mentoring, elevating product craft, and partnering with senior leadership on talent development, culture, and site strategy.

Principal Product Manager at Intuit, 2024 - 2025 · 1 yr, Bengaluru, Karnataka, India, Lived behind the curtain of the web — building the platforms that powered Intuit’s web presence, driving personalized experiences, commerce journeys, and experimentation at scale. What I drove: - Built the AI-powered Content Management Platform that scaled content delivery and personalization - Created the Assets Platform & Web Orchestrator for seamless, consistent customer journeys - Advanced Intuit’s Web Platform to scale A/B testing, experimentation, and commerce flows - Led and mentored a team of PMs, aligning vision, execution, and growth If you visited Intuit’s open web pages, chances are my platform was quietly powering the experience behind the scenes. Web Platform | AI-Powered Content | Experimentation | Personalization | Commerce Experiences | Product Leadership | Platform Architecture | Web Orchestration | Support Experience

Senior Product Manager at Zynga, 2021 - 2022 · 1 yr, United States, Identity | Network (SocialTech) | Mobile Platform | Customer Experience | Developer Experience • Vision & Strategy: Developed a strategy for a social graph to personalize games and enable xBuy Ads, emphasizing ad-safety and trust. Defined the PRD for measuring the impact through Performance Ads, achieving 21% cost-savings and acquiring 400K new users for the FV3 game. • Execution & Developer Experience Enhancement: Orchestrated a comprehensive onboarding strategy for both internal teams and third-party developers, supporting the increase in userbase of platform from 20M to 70M MAU. • Data-Driven & Customer-Centric: Conducted and synthesized competitive analysis and user feedback and simplified top of the funnel experience using web authentication flows across all platforms, influencing future iterations of the platform. • Collaboration: Defined funnel KPIs/Metrics and set up dashboard by collaborating with Engineering and Data-science teams.

Teaching Assistant at Carnegie Mellon University - Tepper School of Business, Oct 2020 - Dec 2020 · 3 mos, Pittsburgh, Pennsylvania, United States, Teaching Assistant for Finance 1

Teaching Assistant at Carnegie Mellon University - Tepper School of Business, Aug 2020 - Oct 2020 · 3 mos, Pittsburgh, Pennsylvania, United States, Teaching Assistant for Probability & Statistics

MBA Candidate at Carnegie Mellon University - Tepper School of Business, Aug 2019 - May 2021 · 1 yr 10 mos, Greater Pittsburgh Region

Education

Master of Business Administration - MBA, Management Science, Carnegie Mellon University

Bachelor of Technology (B.Tech.), Electrical, Electronics and Communications Engineering, Maulana Azad National Institute of Technology