Headline

Senior Technical Support | Legal DevOps | Data Privacy | One Trust

About

13+ Years of work experience in providing Technical/Application Support to B2B clients. Involved in Cloud Base SaaS Application Technical Support. Good experience and domain expertise in Customer loyalty. Skilled in Technical Support, Customer Experience Management, Customer Relationship Management (CRM). Expert in retrieving the error logs to debug and resolve the issues. Actively involved in Test Reporting, Defect Management and coordinating with program managers/Clients across the globe.

Location

Greater Bengaluru Area

AI stack

claude

gemini

Work experience

Legal DevOps IT support at Syngenta Group, Jun 2023 - Jul 2026 · 3 yrs 2 mos, Bengaluru, [Employer: Outworks, Client: Syngenta Group] In my role at Syngenta Group,Sole point of contact for resolving technical issues on the OneTrust application. I support the implementation and ongoing operations of the OneTrust platform. Setting up SSO for login and SMTP for email routing. collaborate with OT engineering team to identify software bugs and unearthing patterns that reduce average detection. Lead root-cause analysis and resolution of complex API and webhook failures using Postman. Restoring critical integrations with platforms such as ServiceNow,MDG to minimize downtime and maintain business continuity. Investigate frontend and network performance issues using HAR files and browser developer tools, accelerating root-cause identification and enhancing end-user experience, leading real-time troubleshooting calls and delivering fast. My proactive troubleshooting approach significantly improved frontend performance and operational efficiency.

Senior Technical Support Engineer at Satmetrix, Sep 2015 - Jan 2023 · 7 yrs 5 mos

Support Engineer at eClinicalWorks, 2014 - 2015 · 1 yr

Associate at Standard Chartered Bank, 2011 - 2013 · 2 yrs

Education

Bachelor of Technology - BTech, Computer Science, Vellore Institute of Technology