Sindhu Ichangi profile photo 1 on Tal

Sindhu Ichangi

Customer Success | Technical Support | Billing & Payment Support | Inbound Sales | Cloud Customer Engagement Platform | Contact Center Desktop (CCD) | Cross-selling | Upselling | Customer Experience

Greater Bengaluru Area

4+ years of work experience

Accenture
Dec 20232 yrs 9 mosPresent

Bangalore Urban, Karnataka, India

Delivered customer support through voice, email, and chat channels using Cloud Customer Engagement Platform (OmniEngage) and Contact Center Desktop (CCD). Resolved billing, payment, account, and technical issues while ensuring timely and accurate resolutions. Performed technical troubleshooting to diagnose and resolve service-related concerns. Built customized service packages by identifying customer requirements and recommending the most suitable products. Generated revenue through consultative inbound sales, cross-selling, and upselling. Educated customers on available products, plans, and value-added services to maximize customer satisfaction. Maintained accurate customer documentation and interaction history. Collaborated with internal teams to resolve escalated customer concerns. Delivered empathetic communication and maintained high service quality across customer interactions. Provided floor support to new joiners by assisting with customer responses, process guidance, troubleshooting, and sales techniques. Shared product knowledge and sales best practices with team members to improve overall team performance. Committed to continuous learning and professional growth, with a strong interest in Artificial Intelligence and emerging technologies. Currently expanding my expertise in Generative AI and Agentic AI, focusing on AI-powered customer support, intelligent automation, prompt engineering, AI agents, workflow automation, and enhancing customer experience through AI-driven solutions.
VirajeTech
Jul 20234 mosOct 2023

Bangalore Urban, Karnataka, India

Business Development Associate | Inbound Sales & Customer Success Engaged prospective customers through inbound calls, chat, and email, understanding their requirements and recommending suitable learning solutions and course offerings. Qualified inbound leads, assessed customer needs, and guided prospects through the enrollment journey, consistently contributing to sales and conversion targets. Built strong customer relationships through proactive follow-ups, consultative selling, and personalized engagement, improving lead-to-enrollment conversion rates. Delivered exceptional customer experience by addressing queries, resolving objections, and providing accurate product and course information. Collaborated with mentors, trainers, and cross-functional teams to ensure a seamless onboarding experience and successful customer journey. Maintained accurate customer records, sales activities, and follow-up schedules using LMS and customer engagement platforms, ensuring timely communication and pipeline visibility. Conducted market and competitor research to identify customer trends, business opportunities, and product positioning strategies. Managed multiple customer interactions simultaneously in a high-volume, target-driven environment while maintaining service quality and responsiveness. Supported customer retention by maintaining regular communication and ensuring a positive post-enrollment experience. Achieved sales targets through consultative selling, relationship management, and solution-oriented customer engagement. Demonstrated strong communication, negotiation, and objection-handling skills while maintaining a customer-first approach.
Accenture
Jul 20181 yrJun 2019

Bangalore Urban, Karnataka, India

Associate software developer| Accenture * Performed functional testing of SAP S/4HANA Finance (FI) modules to validate financial processes, business transactions, and system functionality during implementation and support projects. * Hands-on experience with SAP S/4HANA Finance, including **General Ledger (GL), Accounts Receivable (AR), and Accounts Payable (AP)** processes. * Executed end-to-end testing, defect identification, validation, and issue resolution to ensure system quality and business process compliance. * Worked with **VIM Analytics Reporting** and data extraction programs to support financial reporting and business analysis. * Created, validated, and monitored **IDocs** using transaction codes such as **WE02**, ensuring accurate interface communication and data processing. * Collaborated with cross-functional teams including **Materials Management (MM)**, RunOps Support, and business stakeholders to resolve functional and integration issues. * Supported financial operations involving **vendor communication, intercompany billing, tax posting validation, purchase order invoice processing, GR/IR clearing account adjustments, and debit note reversals**. * Assisted with system integration testing (SIT), user acceptance testing (UAT), cutover planning, and go-live support activities. * Analyzed business requirements, documented test scenarios, executed test cases, and reported defects while ensuring timely resolution. * Worked with finance and business users to troubleshoot SAP issues, validate transactions, and improve system performance. * Trained in SAP Materials Management (MM) with a working understanding of procurement, inventory management, and integration with SAP Finance. * Maintained project documentation, test evidence, and process documentation in accordance with organizational quali ty standards.

Sindhu’s AI Stack

claude
claude
openai
openai

Education

Bachelor of Engineering, Civil Engineering

BVB College of Engineering and Technology

20144 yrs2018

Join Sindhu and 10k+ other professionals on

Tal Boss

Tal is the app where bosses meet engineers & builders directly, without middlemen

Download Tal Boss

Sindhu Ichangi on Tal

Headline

Customer Success | Technical Support | Billing & Payment Support | Inbound Sales | Cloud Customer Engagement Platform | Contact Center Desktop (CCD) | Cross-selling | Upselling | Customer Experience

About

Customer-focused professional with 4+ years of experience in Customer Support, Billing & Payment Support, Technical Troubleshooting, Inbound Sales, Quality Analysis, Business Development, and SAP FICO. Experienced in resolving customer issues through phone and chat while delivering empathetic, solution-oriented support. Skilled in billing and payment resolution, technical troubleshooting, package and product recommendations, inbound sales, cross-selling, upselling, customer retention, and account management. Proficient in using Cloud Customer Engagement Platform (OmniEngage) and Contact Center Desktop (CCD) to manage customer interactions, document cases, troubleshoot issues, and deliver exceptional customer experiences. Experienced in supporting new team members on the operations floor by providing process guidance, assisting with customer responses, and promoting best practices. Passionate about improving customer satisfaction, streamlining processes, and driving business growth through outstanding customer service. Passionate about combining customer experience with technology and currently expanding expertise in Generative AI, Agentic AI, AI-powered customer support, intelligent automation, and prompt engineering.

Location

Greater Bengaluru Area

AI stack

claude

openai

Work experience

Quality Coach|Customer Support Specialist | Technical Support | Inbound Sales at Accenture, Dec 2023 - Present · 2 yrs 9 mos, Bangalore Urban, Karnataka, India, Delivered customer support through voice, email, and chat channels using Cloud Customer Engagement Platform (OmniEngage) and Contact Center Desktop (CCD). Resolved billing, payment, account, and technical issues while ensuring timely and accurate resolutions. Performed technical troubleshooting to diagnose and resolve service-related concerns. Built customized service packages by identifying customer requirements and recommending the most suitable products. Generated revenue through consultative inbound sales, cross-selling, and upselling. Educated customers on available products, plans, and value-added services to maximize customer satisfaction. Maintained accurate customer documentation and interaction history. Collaborated with internal teams to resolve escalated customer concerns. Delivered empathetic communication and maintained high service quality across customer interactions. Provided floor support to new joiners by assisting with customer responses, process guidance, troubleshooting, and sales techniques. Shared product knowledge and sales best practices with team members to improve overall team performance. Committed to continuous learning and professional growth, with a strong interest in Artificial Intelligence and emerging technologies. Currently expanding my expertise in Generative AI and Agentic AI, focusing on AI-powered customer support, intelligent automation, prompt engineering, AI agents, workflow automation, and enhancing customer experience through AI-driven solutions.

Business Development Manager at VirajeTech, Jul 2023 - Oct 2023 · 4 mos, Bangalore Urban, Karnataka, India, Business Development Associate | Inbound Sales & Customer Success Engaged prospective customers through inbound calls, chat, and email, understanding their requirements and recommending suitable learning solutions and course offerings. Qualified inbound leads, assessed customer needs, and guided prospects through the enrollment journey, consistently contributing to sales and conversion targets. Built strong customer relationships through proactive follow-ups, consultative selling, and personalized engagement, improving lead-to-enrollment conversion rates. Delivered exceptional customer experience by addressing queries, resolving objections, and providing accurate product and course information. Collaborated with mentors, trainers, and cross-functional teams to ensure a seamless onboarding experience and successful customer journey. Maintained accurate customer records, sales activities, and follow-up schedules using LMS and customer engagement platforms, ensuring timely communication and pipeline visibility. Conducted market and competitor research to identify customer trends, business opportunities, and product positioning strategies. Managed multiple customer interactions simultaneously in a high-volume, target-driven environment while maintaining service quality and responsiveness. Supported customer retention by maintaining regular communication and ensuring a positive post-enrollment experience. Achieved sales targets through consultative selling, relationship management, and solution-oriented customer engagement. Demonstrated strong communication, negotiation, and objection-handling skills while maintaining a customer-first approach.

Associate Application Developer at Accenture, Jul 2018 - Jun 2019 · 1 yr, Bangalore Urban, Karnataka, India, Associate software developer| Accenture * Performed functional testing of SAP S/4HANA Finance (FI) modules to validate financial processes, business transactions, and system functionality during implementation and support projects. * Hands-on experience with SAP S/4HANA Finance, including **General Ledger (GL), Accounts Receivable (AR), and Accounts Payable (AP)** processes. * Executed end-to-end testing, defect identification, validation, and issue resolution to ensure system quality and business process compliance. * Worked with **VIM Analytics Reporting** and data extraction programs to support financial reporting and business analysis. * Created, validated, and monitored **IDocs** using transaction codes such as **WE02**, ensuring accurate interface communication and data processing. * Collaborated with cross-functional teams including **Materials Management (MM)**, RunOps Support, and business stakeholders to resolve functional and integration issues. * Supported financial operations involving **vendor communication, intercompany billing, tax posting validation, purchase order invoice processing, GR/IR clearing account adjustments, and debit note reversals**. * Assisted with system integration testing (SIT), user acceptance testing (UAT), cutover planning, and go-live support activities. * Analyzed business requirements, documented test scenarios, executed test cases, and reported defects while ensuring timely resolution. * Worked with finance and business users to troubleshoot SAP issues, validate transactions, and improve system performance. * Trained in SAP Materials Management (MM) with a working understanding of procurement, inventory management, and integration with SAP Finance. * Maintained project documentation, test evidence, and process documentation in accordance with organizational quali ty standards.

Education

Bachelor of Engineering, Civil Engineering, BVB College of Engineering and Technology