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Simran Yadav

Aptech Aviation Academy

Delhi

6+ years of work experience

Rims India
May 20251 yr 2 mosPresent

New Delhi, Delhi, India

Rims India
May 20251 yr 2 mosPresent

Managed end-to-end customer complaint resolution across email, live chat, Amazon calls, and WhatsApp, ensuring timely and effective issue closure. Resolved Amazon buyer concerns in compliance with marketplace standards, improving customer satisfaction and response efficiency. Delivered real-time support via live chat, handling high query volumes with quick turnaround times. Coordinated and executed post-delivery furniture installations, ensuring accurate setup and a smooth customer experience. Collaborated cross-functionally with logistics, production, and service teams to resolve product-related issues efficiently. Utilized tools such as HubSpot, Asana, RDash, AiSensy, ERP systems, and Hiver to manage workflows, track tickets, and streamline communication. Performed product listing tasks at a beginner level, including uploading product details, images, and basic content management.
Aptech Aviation Academy
Apr 20232 yrs 1 moApr 2025

Delhi, India

Aptech Aviation
Apr 20232 yrs 1 moApr 2025

Generating leads, guiding students on courses based on their interests, and following up with interested students to enroll them in the appropriate courses. Prepare and maintain accurate records and documentation of counseling activities and student enrolment. Compiled personal information and compared against professional knowledge to determine needs and optimum strategies for success.
DBS Certifications Services PVT. LTD.
Jul 20202 yrs 8 mosFeb 2023

Created detailed and accurate reports of customer interactions for internal record-keeping and performance tracking. Successfully converted incoming customer inquiries and calls into confirmed service appointments, contributing to increased booking rates.
DBS Certification Private Limited
Jun 20202 yrs 5 mosOct 2022

Delhi, India

Education

cbse

High School Diploma

cbse

cbse

High School Diploma

cbse

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Headline

Aptech Aviation Academy

About

Rims India supports its customers by leveraging document preparation and communication skills to ensure seamless service delivery. With a Bachelor's degree from Delhi University, the role focuses on client satisfaction and operational efficiency. Previous experiences as a Counselor at Aptech Aviation Academy and Customer Service Executive at DBS Certification Private Limited contributed to a strong foundation in education and customer service. Through collaboration, the team empowers clients with tailored solutions and effective support strategies.

Location

Delhi

Work experience

Customer Support Executive at Rims India, May 2025 - Present · 1 yr 2 mos, New Delhi, Delhi, India

Customer Care Executive at Rims India, May 2025 - Present · 1 yr 2 mos, Managed end-to-end customer complaint resolution across email, live chat, Amazon calls, and WhatsApp, ensuring timely and effective issue closure. Resolved Amazon buyer concerns in compliance with marketplace standards, improving customer satisfaction and response efficiency. Delivered real-time support via live chat, handling high query volumes with quick turnaround times. Coordinated and executed post-delivery furniture installations, ensuring accurate setup and a smooth customer experience. Collaborated cross-functionally with logistics, production, and service teams to resolve product-related issues efficiently. Utilized tools such as HubSpot, Asana, RDash, AiSensy, ERP systems, and Hiver to manage workflows, track tickets, and streamline communication. Performed product listing tasks at a beginner level, including uploading product details, images, and basic content management.

Counselor at Aptech Aviation Academy, Apr 2023 - Apr 2025 · 2 yrs 1 mo, Delhi, India

Career Specialist at Aptech Aviation, Apr 2023 - Apr 2025 · 2 yrs 1 mo, Generating leads, guiding students on courses based on their interests, and following up with interested students to enroll them in the appropriate courses. Prepare and maintain accurate records and documentation of counseling activities and student enrolment. Compiled personal information and compared against professional knowledge to determine needs and optimum strategies for success.

Customer Care Executive at DBS Certifications Services PVT. LTD., Jul 2020 - Feb 2023 · 2 yrs 8 mos, Created detailed and accurate reports of customer interactions for internal record-keeping and performance tracking. Successfully converted incoming customer inquiries and calls into confirmed service appointments, contributing to increased booking rates.

Customer Service Executive at DBS Certification Private Limited, Jun 2020 - Oct 2022 · 2 yrs 5 mos, Delhi, India

Education

High School Diploma, cbse

High School Diploma, cbse