Simran Gupta

5+ years of work experience

Jan 20242 yrs 10 mosPresent

Worked as an BAU support for all the levels L1,L2,L3,L4. Provided clinical leadership, undertaking quality improvement projects and service development for improved patient care. Fostered customer trust and loyalty by communicating complaint status transparently, resolving issues reported within stipulated timelines and soliciting feedback for service delivery improvement. Documented and communicated new fixes and workarounds to 1st and 2nd Line support teams. Adhered to escalation procedures in incident, problem and change management. Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely. Maintained compliance with service-level agreements with fast, knowledgeable resolution for diverse issues. Conducted detailed investigations to determine exact nature of faults/issues raised and potential points of failure. Submitted detailed analysis of all testing carried out on software environments, ensuring that all bugs and risks and issues were correctly logged My role was to test the application end to end by manual testing and check the entire functionality working I have provided the BAU support as well in the project Resolved many of the issue and provide resolution to the customer. Worked closely with the other team members to identify and remove software bugs Troubleshoot and debugging software to check and rectify discrepancies Maintained compliance with service-level agreements with fast, knowledgeable resolution for diverse issues.

Nov 20224 yrsPresent