Headline

Senior System Associate | Microsoft 365 & Exchange Online Specialist | Azure AD | PowerShell Automation | SharePoint & Teams Expert | O365 Admin | Cloud Services Enthusiast

About

From scripting with PowerShell to resolving complex Microsoft 365 issues, I thrive on turning IT challenges into seamless solutions. As a Senior System Associate at Infosys, I specialize in Microsoft 365 administration with a focus on Exchange Online, Azure AD, SharePoint, and Teams — empowering organizations to operate securely and efficiently in the cloud. My journey started with a foundation in Physics and Mathematics, which instilled in me a structured problem-solving mindset. I soon transitioned into IT, where I now manage O365 environments for global enterprises. From user provisioning and license assignments to mailbox auditing and policy management, I ensure that systems run smoothly and securely. I’ve also earned certifications in Exchange Online and Copilot for Microsoft 365, reflecting my commitment to continuous learning. What sets me apart? I bring not just technical know-how but also a passion for mentorship and process improvement. I’ve been awarded for my consistent customer service excellence and my ability to maintain high closure rates, thanks to my detail-oriented approach and strong communication skills. Looking ahead, I’m eager to dive deeper into cloud services and further enhance my skills in automation and cybersecurity. My goal is to become a dynamic IT leader who bridges the gap between technology and business value. Let’s connect if you’re interested in Microsoft 365 excellence, cloud service optimization, or just want to exchange ideas on emerging IT trends. I’m always open to networking and new opportunities that challenge me to grow.

Location

Sagar

Work experience

Senior System Associate at Infosys, Jan 2025 - Present · 1 yr 7 mos, Hybrid, As a Senior System Associate at Infosys, I specialize in managing Microsoft 365 environments for global enterprises. I oversee O365 administration, including Exchange Online troubleshooting, user license assignments (Cloud & Synced via Azure AD Connect), and mailbox auditing. My role also covers managing messaging gateways, SharePoint and OneDrive policies, and resolving Teams-related issues. I regularly utilize PowerShell to automate tasks across O365 services and manage subscriptions through the admin portal. A key part of my job is delivering triage support and mentoring new hires. I was recognized with the "Insta Award" and "Hats Off" badge for consistently maintaining customer satisfaction and performance excellence. My proactive problem-solving has contributed to significant uptime and smoother operations for our clients’ cloud environments, reducing incident resolution time by 30%.

Systems Associate at Infosys, Jan 2023 - Jan 2025 · 2 yrs 1 mo, Mysore, Karnataka, India

Operation excutive at Infosys, Mar 2022 - Jan 2023 · 11 mos, Hybrid

Education

Master of Science - MS, Physics, Govt. Girls P.G. (Auto) College, Sagar

Bachelor of Science - BS, Mathematics, Govt. Girls P.G. (Auto) College, Sagar