---
title: "Simran Gupta - Account Manager in Mumbai | Tal"
description: "Meet Simran Gupta, Customer Success @DoubleTick | Ex- Amazonian| PGDM-XISS based in Mumbai."
image: "https://tal.club/meet/simran-30/share-image"
---

# Simran Gupta on Tal

## Headline

Customer Success @DoubleTick \| Ex\- Amazonian\| PGDM\-XISS

## About

Customer Success and Account Management professional with 1\+ year of SaaS experience at DoubleTick and nearly 2 years at Amazon across ML and enterprise operations\. Skilled in managing the full customer lifecycle from onboarding and adoption through retention and escalation resolution, with a strong track record of cross\-functional collaboration and translating customer feedback into product improvements\. Analytical foundation built at Amazon, combined with a PGDM in Marketing from XISS, brings both data\-driven thinking and strategic perspective to every customer engagement\. Open to new opportunities in customer success and key account management\.

## Location

Mumbai

## Work experience

Account Manager at DoubleTick, Mar 2026 \- Present · 4 mos

Business Development Manager at DoubleTick, May 2025 \- Mar 2026 · 11 mos

Marketing Intern at SIG Group, May 2024 \- Jun 2024 · 2 mos, Gurugram, Haryana, India

Customer Packaging Excellence System at Amazon, Apr 2023 \- Jul 2023 · 4 mos, Delhi, India, \-We ensure that our customers receive their products in good condition\. \-We make sure that the customer is satisfied with the packaging\. \-In addition we make sure to lower down the cost by adding our net packaging technology\.

ML Data Associate at Amazon, Sep 2021 \- Apr 2023 · 1 yr 8 mos, \- Trained AI models by creating the input data sets manually\. \- Systematically escalate problems or variances in the information to the relevant owners, teams, and managers according to the defined processes and standard\. \- Analyze and detect exception\.

Sales And Marketing Intern at Insplore Consultants, May 2020 \- Jul 2020 · 3 mos, New Delhi, Delhi, India, \- Procuring new clients through direct contact, word\-of\-mouth, and collaboration with the marketing department\. \- Maintaining meaningful relationships with existing clients to ensure that they are retained\. \- Negotiating with clients to secure the most attractive prices\.

GST Filing Intern at Central Coalfields Limited, Jun 2019 \- Aug 2019 · 3 mos, Ranchi, Jharkhand, India, \- To help and assist Central Coalfield Pvt\. with their queries related to GST filing \- Work on other statutory compliance like Income tax \( TDS\)\. \- Filing of GST Returns GSTR\-1, GSTR\-3B, GSTR\-6 and annual return

## Education

PGDM\- Marketing Management, Xavier Institute of Social Service

Bachelor of Commerce \- BCom, Accounting, Guru Gobind Singh Indraprastha University

[View the original profile](https://tal.club/meet/simran-30)

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