Headline

Customer Success @DoubleTick | Ex- Amazonian| PGDM-XISS

About

Customer Success and Account Management professional with 1+ year of SaaS experience at DoubleTick and nearly 2 years at Amazon across ML and enterprise operations. Skilled in managing the full customer lifecycle from onboarding and adoption through retention and escalation resolution, with a strong track record of cross-functional collaboration and translating customer feedback into product improvements. Analytical foundation built at Amazon, combined with a PGDM in Marketing from XISS, brings both data-driven thinking and strategic perspective to every customer engagement. Open to new opportunities in customer success and key account management.

Location

Mumbai

Work experience

Account Manager at DoubleTick, Mar 2026 - Present · 4 mos

Business Development Manager at DoubleTick, May 2025 - Mar 2026 · 11 mos

Marketing Intern at SIG Group, May 2024 - Jun 2024 · 2 mos, Gurugram, Haryana, India

Customer Packaging Excellence System at Amazon, Apr 2023 - Jul 2023 · 4 mos, Delhi, India, -We ensure that our customers receive their products in good condition. -We make sure that the customer is satisfied with the packaging. -In addition we make sure to lower down the cost by adding our net packaging technology.

ML Data Associate at Amazon, Sep 2021 - Apr 2023 · 1 yr 8 mos, - Trained AI models by creating the input data sets manually. - Systematically escalate problems or variances in the information to the relevant owners, teams, and managers according to the defined processes and standard. - Analyze and detect exception.

Sales And Marketing Intern at Insplore Consultants, May 2020 - Jul 2020 · 3 mos, New Delhi, Delhi, India, - Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department. - Maintaining meaningful relationships with existing clients to ensure that they are retained. - Negotiating with clients to secure the most attractive prices.

GST Filing Intern at Central Coalfields Limited, Jun 2019 - Aug 2019 · 3 mos, Ranchi, Jharkhand, India, - To help and assist Central Coalfield Pvt. with their queries related to GST filing - Work on other statutory compliance like Income tax ( TDS). - Filing of GST Returns GSTR-1, GSTR-3B, GSTR-6 and annual return

Education

PGDM- Marketing Management, Xavier Institute of Social Service

Bachelor of Commerce - BCom, Accounting, Guru Gobind Singh Indraprastha University