---
title: "Simmi Chhetri - Customer Support Specialist ( Account Management ) in Dehradun | Tal"
description: "Meet Simmi Chhetri, Global Customer Support & Success Specialist | Sales Development | CRM | Issue Resolution | Client Retention | US/UK Markets | Remote Ready based in Dehradun."
image: "https://tal.club/meet/simmi-chhetri/share-image"
---

# Simmi Chhetri on Tal

## Headline

Global Customer Support & Success Specialist \| Sales Development \| CRM \| Issue Resolution \| Client Retention \| US/UK Markets \| Remote Ready

## About

Driving customer engagement, retention, and revenue growth in high\-volume, international environments Customer Support & Account Management professional with experience in fast\-paced, global service environments, including cruise operations\. Skilled in managing the full customer journey—from initial enquiry and needs assessment to solution recommendation, booking, and post\-service follow\-up—across phone, email, chat, and face\-to\-face channels\. Working with UK and US customers, I handle complex queries, identify customer needs, and guide them toward the right solutions using a consultative approach, balancing customer experience with business outcomes such as conversion, retention, and repeat engagement\. I am experienced in using CRM tools like Salesforce and HubSpot to manage interactions, track pipelines, and ensure timely follow\-ups\. I thrive in target\-driven, customer\-focused environments and am currently seeking opportunities across Sales Development, Customer Success, or Customer Support where I can contribute to both customer satisfaction and business growth\.

## Location

Dehradun

## Work experience

Customer Support Specialist \( Account Management \) at Carnival Corporation, Nov 2024 \- Feb 2026 · 1 yr 4 mos, • Managed high\-volume interactions across email, chat, phone, and face\-to\-face channels, delivering prompt and professional support to international customers\. • Handled payment processing, booking confirmations, and customer record updates, maintaining accuracy across transactions and documentation\. • Resolved customer issues and escalations by identifying root causes and coordinating with internal teams for timely resolution\. • Maintained detailed CRM records and follow\-up logs in Salesforce and HubSpot, ensuring continuity, traceability, and data accuracy\. • Supported customer engagement and retention through proactive follow\-ups, personalized communication, and clear issue resolution\. • Contributed to a 30% increase in occupancy during low\-demand periods through campaign support and customer outreach\.

Senior Guest Support Representative at Carnival Corporation, Sep 2023 \- Nov 2024 · 1 yr 3 mos, • High\-Volume SLA Management: Managed a high\-volume queue of inbound and outbound inquiries through different channels via Email, Chat, Face\-to\-Face, consistently meeting strict Service Level Agreements for response time and resolution quality\. • Financial Operations & Compliance: Processed secure payments, adjustments and verified customer documentation, ensuring 100% accuracy in billing records and data privacy compliance\. • User Retention & Revenue Growth: Drove a 30% increase in occupancy during low\-traffic periods by analyzing user needs and recommending personalized service upgrades \. • Cross\-Functional Collaboration: Acted as the "Voice of the Customer" by flagging recurring technical issues and service bottlenecks to internal teams and different departments to streamline the user journey\. • Personalized Account Support: Guided users through the full lifecycle, from initial inquiry to successful transaction completion, ensuring a seamless and trust\-based experience\.

Guest Support and Reservation Representative at Carnival Corporation, Feb 2023 \- Sep 2023 · 8 mos, • Inbound Inquiry Resolution: Served as the first point of contact for new users, clarifying complex policy information and guiding them through the booking, purchasing decision making\. • User Onboarding: Assisted customers in selecting the right services based on their budget and preferences, ensuring high conversion rates from inquiry to confirmed booking\. • Issue Troubleshooting: Rapidly addressed and resolved frequent user concerns regarding scheduling and payments, ensuring users felt reassured and informed throughout the process\.

Retail Manager at U\.S\. Polo Assn\. India, Sep 2021 \- Nov 2022 · 1 yr 3 mos, Driving sales growth by delivering exceptional in\-store customer experiences and building strong relationships with customers\. I support customers in discovering the right products by understanding their preferences, style needs and budget, while ensuring a seamless and personalized shopping journey\. By combining product knowledge, customer insights, and effective sales strategies, I focus on maximizing revenue, strengthening brand loyalty and maintaining high service standards\. My goal is to make every purchase decision easy, deliver a premium retail experience and create lasting value for both customers and the brand\.

Assistant Retail Manager at U\.S\. Polo Assn\. India, Jun 2019 \- Sep 2021 · 2 yrs 4 mos, Supporting store operations and sales performance while ensuring a high standard of customer experience\. I work closely with the Store Manager to lead the sales floor, guide and train team members, maintain visual merchandising standards, and manage daily operations\. My focus is on creating a positive shopping experience, motivating the team to achieve sales goals, and keeping store operations running smoothly\.

## Education

Bachelor of Commerce, Business/Commerce, General, D\.A\.V\. P\.G\. COLLEGE

[View the original profile](https://tal.club/meet/simmi-chhetri)

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