Silvia Soni
Clinic Head at Alive Wellness Clinics
New Delhi
6+ years of work experience
Mar 20265 mosPresent
On-site
Clinic Head with strong experience in healthcare operations, patient relationship management, and team leadership. Proven ability to oversee clinic performance, streamline operations, manage staff coordination, and ensure exceptional patient care. Skilled in administrative management, commercial operations, and maintaining high standards of service excellence in a fast-paced wellness environment.
Feb 20266 mosPresent
Oversee corporate-level operations across wellness centers, ensuring consistent service delivery and operational excellence. Drive business growth initiatives, revenue optimization, and client retention strategies. Monitor operational KPIs, productivity metrics, and quality standards across centers. Develop and implement SOPs, training frameworks, and compliance processes. Partner with center leadership teams to improve performance, customer satisfaction, and profitability. Lead staff development, capability-building programs, and operational audits. Coordinate with sales, marketing, and clinical teams to achieve organizational objectives.
Mar 20233 yrs 3 mosMay 2026
Lead operations and technical oversight for 27 centers across Delhi NCR with 120+ team members.
Designed and rolled out regional training programs for dietitians, therapists, and center heads—leading to improvement in technical performance scores.
Conduct quarterly audits and ensure SOP and regulatory compliance with 100% adherence rate.
Collaborate with leadership to align slimming KPIs with revenue targets and service excellence.
Introduced Cryolipolysis and HIFU in regional protocols, training 100+ staff on appliance handling and clinical application.
Supported new center launches and cross-department alignment for business growth.
Conducted end-to-end recruitment, including interviewing and hiring, followed by employee induction and delivering structured training programs to ensure seamless onboarding and performance readiness
Drove 18% YoY revenue growth via bundled service initiatives and upskilling programs
Mar 20233 yrsFeb 2026
Aug 20202 yrs 7 mosFeb 2023
Spearheaded slimming vertical setup, contributing 20% to group revenue growth in first year.
Developed pan-India SOPs and built hands-on training modules for new hires and existing staff.
Partnered with device sales team to deliver client demos and technical appliance training (HIFU, Cryolipolysis).
Championed performance benchmarking and capability development across 7+ locations.
Aug 20202 yrs 7 mosFeb 2023
Spearheaded slimming vertical setup, contributing 20% to group revenue growth in first year. Developed pan-India SOPs and built hands-on training modules for new hires and existing staff. Partnered with device sales team to deliver client demos and technical appliance training (HIFU, Cryolipolysis). Championed performance benchmarking and capability development across 7+ locations.
Aug 20202 yrs 7 mosFeb 2023
Spearheaded slimming vertical setup, contributing 20% to group revenue growth in first year. Developed pan-India SOPs and built hands-on training modules for new hires and existing staff. Partnered with device sales team to deliver client demos and technical appliance training (HIFU, Cryolipolysis). Championed performance benchmarking and capability development across 7+ locations.
Mar 20206 mosAug 2020
Managed clinic performance, training of new joiners, and treatment SOP enforcement.
Mar 20206 mosAug 2020
Managed clinic performance, training of new joiners, and treatment SOP enforcement.
Education
Postgraduate Degree, Dietetics/Dietitian
Delhi University
20021 yr2003
PG Diploma in Dietetics & Public Health Nutrition (DDPHN)
Institute of Home Economics, Delhi University
20032003
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