Sidhi Vinayak profile photo 1 on Tal

Sidhi Vinayak

Operations at Cashfree Payments ⏐ Ex - Intern at Nobroker

Bengaluru

2+ years of work experience

Cashfree Payments
Aug 20242 yrs 1 moPresent

Bengaluru, Karnataka, India

Led end-to-end merchant onboarding lifecycle from application to go-live, ensuring policy compliance and SLA adherence while driving process improvements. • Spearheaded partnerships onboarding team, activating major brands and generating over ₹1000 crore GMV through strategic alignment and timely execution. • Developed and implemented streamlined onboarding SOPs, accelerating activation and boosting partner satisfaction.
NoBroker.com
Jan 20244 mosApr 2024

Bengaluru, Karnataka, India

• Worked as an Intern in the Process Improvement and Adherence (PIA) Team, as a Quality Call Audit Executive for Conversion Team. • Handled Sales and Servicing Call Audits with regards to Subscription Plan, and verified the accuracy of plan pitching and rightful sale of required plan to Customer. • Managed Disputes raised with Internal matters of conversions and penalties raised for errors committed by Associates. Also, took training for Closure and worked on Closure samples as additional task at data shortage instances • Process wise, did distribution of revenue generated by Sales Team, in the form of incentives, and provided Process change suggestions to the team, wherever needed. • Became a Performance Achiever for the month of March.
Geojit Financial
Jun 20232 mosJul 2023

Bengaluru, Karnataka, India

• Worked in the Call Centre Department, wherein I took in the KYC Details of newer customers and assisted them in new account openings. • Provided the account status and suggestions for newer plans or account closure for older Customers. • Also, understood the portfolio of the retained customers and guided them towards better investments platforms provided by Geojit Financial Services.

Education

PES University

Bachelor of Commerce and Finance Specialised, Finance, General

PES University

20213 yrs2024

Vivekananda vidya mandir

20192 yrs2021

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Headline

Operations at Cashfree Payments ⏐ Ex - Intern at Nobroker

About

As a Junior Analyst at Cashfree Payments, contributed to merchant onboarding by managing the application-to-go-live lifecycle with a focus on compliance, SLA adherence, and process improvements. Collaborated with the partnerships onboarding team to activate major brands, driving over ₹1000 crore GMV through strategic alignment and streamlined SOPs. Pursuing a Bachelor of Commerce in Finance at PES University, developed a strong foundation in regulatory compliance and fraud detection. Previous internship experiences at NoBroker.com and Geojit Financial reinforced expertise in quality audits, sales process adherence, and customer-centric operations. Motivated to drive strategic outcomes and foster operational excellence.

Location

Bengaluru

Work experience

Junior Analyst at Cashfree Payments, Aug 2024 - Present · 2 yrs 1 mo, Bengaluru, Karnataka, India, Led end-to-end merchant onboarding lifecycle from application to go-live, ensuring policy compliance and SLA adherence while driving process improvements. • Spearheaded partnerships onboarding team, activating major brands and generating over ₹1000 crore GMV through strategic alignment and timely execution. • Developed and implemented streamlined onboarding SOPs, accelerating activation and boosting partner satisfaction.

Internal Quality Audit Intern at NoBroker.com, Jan 2024 - Apr 2024 · 4 mos, Bengaluru, Karnataka, India, • Worked as an Intern in the Process Improvement and Adherence (PIA) Team, as a Quality Call Audit Executive for Conversion Team. • Handled Sales and Servicing Call Audits with regards to Subscription Plan, and verified the accuracy of plan pitching and rightful sale of required plan to Customer. • Managed Disputes raised with Internal matters of conversions and penalties raised for errors committed by Associates. Also, took training for Closure and worked on Closure samples as additional task at data shortage instances • Process wise, did distribution of revenue generated by Sales Team, in the form of incentives, and provided Process change suggestions to the team, wherever needed. • Became a Performance Achiever for the month of March.

Costomer Service Intern at Geojit Financial, Jun 2023 - Jul 2023 · 2 mos, Bengaluru, Karnataka, India, • Worked in the Call Centre Department, wherein I took in the KYC Details of newer customers and assisted them in new account openings. • Provided the account status and suggestions for newer plans or account closure for older Customers. • Also, understood the portfolio of the retained customers and guided them towards better investments platforms provided by Geojit Financial Services.

Education

Bachelor of Commerce and Finance Specialised, Finance, General, PES University

Vivekananda vidya mandir