Sidharth Saratkar profile photo 2 on Tal
Sidharth Saratkar profile photo 1 on Tal
Sidharth Saratkar profile photo 2 on Tal
Sidharth Saratkar profile photo 1 on Tal

Sidharth Saratkar

Category Marketing @ Instamart || Ex - Porter || MBA Co’23 - SIIB || Member - PR and Media Committee at SIIB || Youtuber || SRM KTR, 2020

Bengaluru

5+ years of work experience

Swiggy Instamart
Mar 20251 yr 7 mosPresent

Bengaluru, Karnataka, India

Porter
May 20231 yr 11 mosMar 2025

Bengaluru, Karnataka, India

BAU & Responsibilities - Handled L3 and L4 ticket management for the Trucks team, successfully reducing L3 tickets by 50% in three months through the implementation of operational SOPs and a Prioritization Framework. Developed PRDs for key issues and streamlined L4 bug resolution with lower TAT. Led Partner Experience initiatives, gathering insights from Voice of Partners (VOP), Voice of Customers (VOC), NPS, Mystery Shopping, Partner Shadowing, and City Visits. Designed processes and SOPs to systematically extract qualitative and quantitative insights. Additionally, built and managed the Business Health Tower, tracking critical business and product metrics while raising concerns with relevant teams as needed. Projects - Played a key role in AOP Planning, formulating the Annual Operating Plan (AOP), covering cost structures, Gross Margin (GM), Contribution Margin (CM), and EBITDA. Led TPO (Tickets per Order) reduction initiatives, analyzing TPO buckets to optimize Customer Care (CC) costs, successfully bringing down TPO costs from ₹8 to ₹4.8 per order. Focused on Porter Prime Bucket and Waiting Time Bucket to drive operational efficiency.
Nestlé
Jun 20222 mosJul 2022

Work From Home

Communicate with program outlets to check to understand Program modalities and target communication
Porter
Apr 20223 mosJun 2022

Bengaluru, Karnataka, India

Research on customer and partner side on the central project of 2 Wheeler Category and further scope of expansion in that particular category.
Symbiosis Institute of International Business
Jul 20211 yr 9 mosMar 2023

Pune, Maharashtra, India

Sidharth’s AI Stack

claude
claude
gemini
gemini

Education

symbiosis institute of international business

MBA

symbiosis institute of international business

20212 yrs2023
SRM IST Chennai

Bachelor of Technology, Electrical, Electronics and Communications Engineering

SRM IST Chennai

20164 yrs2020

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Headline

Category Marketing @ Instamart || Ex - Porter || MBA Co’23 - SIIB || Member - PR and Media Committee at SIIB || Youtuber || SRM KTR, 2020

About

I am an individual who is interested in solving new problems and optimising the existing solutions in order to manage better efficiency of people and processes. I have done my MBA which helps me to understand the business and the engineering background gives me the leverage to think those fundamental business terms with an analytical approach.Working in porter helped me to understand the user experience, there pain points and how it is analysed. Working here also helped me to understand the business health tower and manage one for them as well. Would love to see more new challenges in future.

Location

Bengaluru

AI stack

claude

gemini

Work experience

Category Marketing Manager at Swiggy Instamart, Mar 2025 - Present · 1 yr 7 mos, Bengaluru, Karnataka, India

Senior Manager at Porter, May 2023 - Mar 2025 · 1 yr 11 mos, Bengaluru, Karnataka, India, BAU & Responsibilities - Handled L3 and L4 ticket management for the Trucks team, successfully reducing L3 tickets by 50% in three months through the implementation of operational SOPs and a Prioritization Framework. Developed PRDs for key issues and streamlined L4 bug resolution with lower TAT. Led Partner Experience initiatives, gathering insights from Voice of Partners (VOP), Voice of Customers (VOC), NPS, Mystery Shopping, Partner Shadowing, and City Visits. Designed processes and SOPs to systematically extract qualitative and quantitative insights. Additionally, built and managed the Business Health Tower, tracking critical business and product metrics while raising concerns with relevant teams as needed. Projects - Played a key role in AOP Planning, formulating the Annual Operating Plan (AOP), covering cost structures, Gross Margin (GM), Contribution Margin (CM), and EBITDA. Led TPO (Tickets per Order) reduction initiatives, analyzing TPO buckets to optimize Customer Care (CC) costs, successfully bringing down TPO costs from ₹8 to ₹4.8 per order. Focused on Porter Prime Bucket and Waiting Time Bucket to drive operational efficiency.

Sales And Marketing Intern at Nestlé, Jun 2022 - Jul 2022 · 2 mos, Work From Home, Communicate with program outlets to check to understand Program modalities and target communication

Management Intern at Porter, Apr 2022 - Jun 2022 · 3 mos, Bengaluru, Karnataka, India, Research on customer and partner side on the central project of 2 Wheeler Category and further scope of expansion in that particular category.

Member - PR and Media Committee at Symbiosis Institute of International Business, Jul 2021 - Mar 2023 · 1 yr 9 mos, Pune, Maharashtra, India

Education

MBA, symbiosis institute of international business

Bachelor of Technology, Electrical, Electronics and Communications Engineering, SRM IST Chennai