Headline

Leading High-Performing Enterprise Customer Success Teams | B2B SaaS | Revenue Retention (NRR) & Churn Reduction | Enterprise Account Management

About

I help companies keep and grow the customers they've worked hard to win. Over the past 6 years, I've built CS teams from scratch, led teams through complex and ambiguous situations, and managed enterprise accounts across fast-growing SaaS companies. My focus has always been to make customers successful, and everything else follows. Day-to-day, I coach CSMs through difficult accounts, build systems that catch churn before it happens, run QBRs that people actually find useful, and make sure the customer's voice is never the last one in the room when Sales, Product, and Leadership are talking. I care deeply about the craft of Customer Success not as a support function, but as a genuine growth lever. I'm at my best when the problem sits at the intersection of people, data, and business strategy which, in CS, it almost always does. If you're building a CS team, scaling an enterprise book, or just want to talk shop, I'd love to connect.

Location

Bengaluru

AI stack

claude

ChatGPT

Work experience

Team Lead - Customer Success (Enterprise Accounts) at Reelo, May 2025 - Present · 1 yr 6 mos, Ahmedabad, Built and scaled a B2B SaaS enterprise Customer Success function from the ground up, now supporting 140+ enterprise customers across a ₹4 Cr ARR portfolio, while hiring, mentoring and leading a team of 4 Customer Success Managers.

Key Account Manager (Zomato Dining) at Zomato, Jul 2023 - May 2025 · 1 yr 11 mos, Bhubaneswar, Spearheaded the launch and growth of Zomato Dining in Bhubaneswar, onboarding 300+ partners and establishing a strong local presence. Managed a portfolio generating ₹1.5 Cr+ GMV, driving double-digit revenue growth through strategic upselling, targeted campaigns, and partner-led activations. Played a pivotal role in increasing ad revenue, premium bookings, and partner retention through consultative engagement and data-driven optimization. Successfully led market expansion initiatives including the Dining Carnival, and delivered a 15%+ increase in premium dining transactions. Recognized for building high-impact merchant relationships and delivering consistent revenue performance.

Customer Success Manager at Peoplebox, Jun 2022 - Jul 2023 · 1 yr 2 mos, Bengaluru

Customer Success Manager at Peoplebox, Jun 2022 - Jul 2023 · 1 yr 2 mos, Owned the post-sales lifecycle, including onboarding, adoption, renewals and expansion, for a $500K ARR enterprise SaaS portfolio, delivering 104% Net Revenue Retention (NRR).

Sales Team Lead at Doubtnut, Sep 2021 - Mar 2022 · 7 mos, Gurugram

Sales Specialist at Vedantu, Nov 2019 - Mar 2021 · 1 yr 5 mos, Bhubaneshwar Area, India

Senior Sales Representative at Vedantu, Nov 2019 - Mar 2021 · 1 yr 5 mos, Grew revenue by 18% in six months; closed 25 deals in a quarter via consultative selling.

Education

Bachelor of Business Administration, Marketing, KIIT School of Management (KSOM), Bhubaneswar

General management program, Stoa