Headline

Supply Operations & New Initiatives at Medibuddy | Ex - Porter, Titan I IIM,Udaipur

About

I'm an operations leader with 11+ years of experience building and running the supply, fulfillment and delivery engines behind scaling businesses across healthtech, logistics and retail. What I enjoy most is operations done well: designing a network from zero, setting the SLAs and SOPs that keep it reliable, and protecting unit economics as volume grows. At MediBuddy, I lead a 50+ member team running supply, fulfilment, catalog and provider operations for India's largest digital healthcare marketplace. That includes building the OPD and Health Check network for 500+ B2B clients (11,000+ labs, 75,000+ doctors, 7,000+ Pincodes), sustaining 98%+ fulfilment and 90%+ partner retention. Earlier, I launched Porter's Kolkata operations from scratch with sub-10-minute service SLAs, and owned a ₹250Cr+ regional P&L at Tanishq, where sales grew 70% in two years and NPS rose from 46 to 75. I work best where execution meets strategy: partnering with founders and cross-functional leaders, using data, automation and technology to make operations measurable and repeatable. I care about building teams that grow with the business.

Location

Bengaluru

AI stack

claude code

gemini

notebooklm

openai

Work experience

Group Manager - Supply Operations & New Initiatives at MediBuddy, Oct 2023 - Present · 3 yrs 1 mo, On-site, I run the operations behind MediBuddy's healthcare marketplace. When a customer books a health check or a doctor visit, there should be a partner ready, a slot available and a smooth experience on the day. Supply: I build and manage the lab, doctor and home-visit network for 500+ B2B clients and Millions of retail customers, so availability exists in the customer's own neighbourhood. Fulfilment: I work with partners on exclusive slots and capacity planning so bookings are confirmed and honoured, 98%+ of the time. Systems and discipline: I own the tools partners and our on-ground team run on (Provider Central, CRM, ticketing), along with SOPs, audits and provider payments. I also use AI & ML to drive operations excellence & keep unit costs healthy as we scale. Cross-functional leadership: I work closely with the founders and functional leaders on the toughest cross-team initiatives, which earned me the Load-Bearing Pillar Award

Senior Manager at MediBuddy, Dec 2021 - Sep 2023 · 1 yr 10 mos, Hybrid

City Head at Porter.in, Apr 2021 - Nov 2021 · 8 mos, Kolkata, - Led a 25-member team to launch Kolkata operations and 2 categories from zero - Scaled city operations to < 10-minute service SLAs within 8 months, - Owned city P&L, delivering the lowest burn rate among new markets through cost-efficient activation and supply acquisition - Built the city growth engine, optimising supply density, pricing and category adoption to accelerate market growth

Area Business Manager at Titan Company Limited, Jun 2018 - Mar 2021 · 2 yrs 10 mos, Bhubaneshwar, -Achieved 2nd rank nationally in "I AM Tanishq" program by excelling in 10 metrics across sales, operations and CX -Led 3 franchise partners and 100+ store staff, established SOPs, execution cadence, and training rhythms to delight customers -Owned ₹250Cr+ regional P&L spanning pricing, merchandising, inventory depth, store operations & profitability -Drove 70% sales growth in 2 years with 2 new store launches while maintaining top-tier margins and strong profitability -Improved NPS from 46 to 75 through product, pricing, and store experience redesign, strengthening loyalty and repeat business -Optimised product mix, stock turns, and BTL strategy to drive footfall, conversion, and local market dominance

International Business Intern (Sales & Distribution) at Johnson & Johnson, Jul 2017 - Oct 2017 · 4 mos, Bangkok Metropolitan Area, Thailand, Created a new distributor compensation model for J&J Thailand to support their market expansion plan - Worked in a team of four to make a network expansion plan for J&J consumer business in Thailand - Proposed a new compensation model for the distributors to increase the dealer base from 25,000 to 50,000 - New compensation model was created while consulting with both the parties and making sure total cost to company doesn't increase - The project outcome was lauded by the Regional Category leader of J&J Asia Pacific

Marketing Intern: Fragrance Division at Titan Company Limited, Apr 2017 - May 2017 · 2 mos, Bangalore, Activated Brand SKINN across multiple touch points to increase the product and Brand visibility At the end of the project I received a Job offer from Titan, I also got another offer to work as account director for Studio J ( Implementation agency for Brand Kiosks) - Conceptualized and executed the Fragrance Festival in association with Top 40 Shoppers Stop stores across India - Prepared the concept and Visual Merchandising calendar for Brand Kiosks to make it stand out in every quarter according to the seasonal theme and executed the plan for the 2nd quarter - Based on primary and secondary research proposed a marketing strategy to change the perception of perfume among the heavy deodorant user and subsequently increase the trial and adoption - Completed a market study across Bangalore shopping malls to enhance product visibility and executed one of the ideas

Education

Master of Business Administration - MBA, Business Administration and Management, General, Indian Institute of Management Udaipur

BE, Mechanical Engineering, Birla Institute of Technology, Mesra