Headline

Enhancing operational performance through technical support and analysis.

About

A graduate of Siddhant College of Engineering with a Bachelor's degree in Computer Engineering, currently contributing as a Technical Support Specialist and Process Technician at Infosys BPM. Proficient in operational improvement, decision-making, and technical support, with hands-on expertise in analytical tools like SQL, Tableau, and Python. At Infosys BPM, worked collaboratively with cross-functional teams to streamline workflows and standardize procedures, ensuring compliance and process efficiency. Motivated by a commitment to operational excellence, aims to leverage technical skills and data-driven insights to enhance team performance and contribute to organizational success.

Location

Pune District

Work experience

Technical Support Specialist at Infosys BPM, Apr 2025 - Present · 1 yr 3 mos, Pune District, Maharashtra, India

Process Technician at Infosys, Apr 2025 - Present · 1 yr 3 mos, • Streamlined technical workflows and optimized processes to improve efficiency and reduce turnaround time. • Collaborated with cross-functional teams to document and standardize procedures, ensuring compliance and consistency. • Provided technical support and troubleshooting for internal stakeholders, enhancing operational performance. • Leveraged analytical tools (SQL, Tableau, Python) to generate insights and support decision-making.

Associate CSA at Amazon, Aug 2024 - May 2025 · 10 mos

Customer Support Specialist at Amazon, Aug 2024 - Nov 2024 · 4 mos, • Delivered frontline customer support, resolving inquiries and technical issues with empathy and efficiency. • Assisted customers with order management, returns, and account troubleshooting, maintaining high satisfaction scores. • Documented recurring issues and collaborated with technical teams to implement process improvements. • Strengthened communication and problem-solving skills in a fast-paced, customer-centric environment.

Information Technology Teacher at RKL Galaxy International School, Jun 2023 - Nov 2024 · 1 yr 6 mos, Pune District, Maharashtra, India

Education

Master's Degree, Computer Engineering, Dr. D. Y. Patil Unitech Society

Bachelor of Engineering, Computer Engineering Technology/Technician, Siddhant College Of Engineering