Siddhartha Sunkara

2+ years of work experience

Jul 20242 yrs 2 mosPresent

Bengaluru, Karnataka, India

Product– Intelligent Hardware Asset Management ◦ Built a supervisor-routed multi-agent system on LangGraph + Qdrant for natural-language hardware asset discovery, with tool-calling agents over vector search, asset APIs and external web services achieving 90%+ faithfulness. ◦ Implemented CRAG-style intent routing to escalate low-confidence retrievals to web search for asset enrichment; leveraged Redis semantic caching, guardrails, and LangSmith for agent tracing and evaluation, reducing latency and improving response reliability. Project– ServiceNow Incident Ticket Summarizer ◦ Engineered a RAG-powered copilot that provides context-aware resolution recommendations by retrieving and reasoning over historical incidents and knowledge articles, achieving 85%+ response accuracy while reducing manual L1 effort and MTTR. ◦ Designed an agentic fallback pipeline that performs web search for unresolved issues and invokes MCP tool calling to automatically create ServiceNow incidents from conversational requests when no relevant solution exists.

Jan 20246 mosJun 2024

Pune District, Maharashtra, India

• Contributed to the development of RTM, a task management tool that enhances in-store operations. • Led the implementation of failure monitoring functionality using Spring Boot, improving system reliability. • Built a monitoring dashboard to identify failure trends, enabling teams to prioritize critical fixes. • Collaborated with cross-functional teams to optimize employee management processes at Zebra Technologies.