Headline

Ex-Cashfree Payments Senior Integration Engineer | Technical Support Engineer | Product Support | Customer Experience | | AI Automation/Solution Builder(Claude,Flash,Codex)

About

I build at the intersection of product, engineering, and customer experience. My journey started in Kuala Lumpur with AmGeneral Insurance, where I worked as a Technical Coordinator driving business analysis, production support, and GST automation using RPA. At Synup, I became the go-to technical support engineer, helping teams resolve complex customer issues and closing 40% of support tickets single-handedly in one quarter — earning the Tech Star recognition. At Cashfree Payments, I spent nearly 4 years as a Senior Integration Engineer, working with enterprise merchants like Meesho, Adani, Muthoot, and Games24x7. I helped merchants successfully integrate payment solutions through APIs, SDKs, webhooks, and plugins while troubleshooting real-time production issues using Kibana, DataDog, AWS, and Postman. I was also recognised with the GEM Award twice. Over the years, I learned that great engineering is not only about writing code. It is about understanding systems end-to-end, solving customer problems, and turning complex challenges into simple solutions. That mindset led me to build my own products using AI. I built LinkToLost — a community-driven lost & found platform using Next.js, Node.js, and MySQL. I also built WanderGoo — a travel platform connecting independent hosts and travellers, including payments, booking flows, and onboarding journeys. Along the way, I explored AI and automation by building AI-powered experiences, automation workflows, and Alexa skills published across multiple countries. Today, I focus on building scalable SaaS solutions, AI automation, and customer-centric technology that bridges the gap between users and engineering teams.

Location

Tamil Nadu

AI stack

antigravity

claude code

claude

codex

openai

ChatGPT

Work experience

Founder at WanderGoo, Mar 2026 - Present · 9 mos, India, Building Wandergoo (Taas) Travel as a service, a platform to discover and book unique trips, workshops, and adventure experiences hosted by independent creators. • Developed a marketplace enabling hosts to create and manage trips and experiences • Designed seamless booking flows with online and offline payment options • Integrated payment systems including split settlements and payout handling • Built features for host onboarding, trip management, and user engagement • Focused on creating a reliable and scalable experience for both travelers and hosts Tech stack worked: Next.js, Node.js, API, MySQL, Deployed on VPS server (AI) Working towards building a community-driven platform for travel, learning, and real-world experiences.

Founder at LinkToLost, Mar 2025 - Present · 1 yr 9 mos, India, Built and launched "Lost & Found" — a web app(PWA) that helps users track and recover lost items. Implemented features like real-time notifications, item tracking, and secure user accounts. Community-based free tool. Tech stack: Next.js, Node.js, MySQL, Deployed on VPS server Project live: https://www.LinktToLost.com

Senior Integration Engineer-2 at Cashfree, May 2021 - Feb 2025 · 3 yrs 10 mos, Bengaluru, Karnataka, India, Having ownership of Banking Alliance merchants and having 100% successful integration rate, integrated more than 40+ business. > Understanding merchants' business use cases and providing technical integration guidance. > Prioritizing and assigning reported issues to engineers. > Handling escalations and promptly resolving issues to avoid impacts. > Assisting team members with resolutions and directions. > Collaborating with engineers and Product leads to enhance the product. > Preparing reports to measure team performance. > Successfully integrating Tier-1 merchants with the system (Creds, Adani, Infoedge, Meesho, Games 24*7, Rummy Circle, Tendercuts, Acko, RBL bank, GTPL, government merchants etc..)

Technical Support Engineer at Synup, Feb 2019 - May 2021 · 2 yrs 4 mos, Banglore, > Resolving the issues and providing advice on technical issues that are reported by customers, stakeholders, sales, CSMs (Customer Success managers), or the L1 Support Team, on a priority basis, via email or the ticketing system. > Prioritizing and triaging the issues reported by Customers, then assigning them to Engineers. > As a SPOC, I will be responsible for conducting defect meetings in conjunction with Engineering & Partnership to prevent and solve issues that customers report. > Working closely with the SVP, Engineering, Product & Support to enhance the existing production workflow. > Automated the custom reports that customers requested with my team at retool. > Assigning high-priority issues and enhancements requested by customers to respective Engineers. > Created the Jira ticket workflow process for the organization with DevOps.

Production Support Engineer at KGiSL, Jul 2016 - Aug 2018 · 2 yrs 2 mos, WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, > Performing Quality Analysis on designs and functionalities of the websites developed in-house. > Tracked, reproduced and delivered the fix for the issues that are highlighted by users and also identified during the time of UAT and production deployments. > Attended meeting with Business users & offsite team regarding enhancements, issues & deliverables. > Worked on the migration process between two systems for both UAT and production. > Supported and resolved the issues faced during the time of production deployment. > Tallying Monthly GST Reconciliation Reports between KEC & Tax engine. > Managing the defects based on SLA and getting fixes for the issues by using bug tracking tool Redmine. > Automated the GST Recon report by using RPA (Robotics Process automation) with the help of macros & batch scripting. > Advising on the queries and issues reported by Staff, Agent and users > Performing Business Analysis for functional and architectural projects. > Conducting Business requirement gathering meetings with Business users. > Analyzing the Business need and proposing optimal solutions. > Creating Functional Specification Documents based on the chosen solution. > Conducting FSD walkthroughs with the relevant stakeholders. > Liaising with vendors and providing inputs for developing solutions. > Supporting testing phase by providing system walkthroughs, answering clarifications on Business Scenarios and providing defect management support. > Managing the deliveries and estimations with regards to project timelines, scope and effort. > Maintaining the risks and issues log for the project and escalating on a need basis. > Keeping the Business team abreast of the Project scope/timeline changes. > Coordinating with Architecture, Infrastructure, Development and Testing teams.

Junior Software Engineer at KGiSL, Dec 2015 - Jun 2016 · 7 mos, Coimbatore Area, India, > Developed data transfer process for backend using MySQL and core Java. > Manual testing of all phases of data transfer to core systems. > Fixed issues reported by testing and onsite team. > Managed all local and production source deployments by manually deploying jar and war files in IBM WAS(Websphere Application Server), and through automation using Jenkins. > Experience with Unidata, Informix, and MFT (Managed file transfer) systems.

Education

Bachelor of Technology - BTech, Information Technology, Bannari amman institute of technology

H.S.C, Ideal Higher Secondary School