---
title: "Siddharth Shukla - Business Service support Advisor in New Delhi | Tal"
description: "Meet Siddharth Shukla, Penetration Tester | eJPT • CRTA • ICCA | Web, Network & Active Directory Security | Nmap • Burp Suite • Metasploit based in New Delhi."
image: "https://tal.club/meet/siddharth-shukla/share-image"
---

# Siddharth Shukla on Tal

## Headline

Penetration Tester \| eJPT • CRTA • ICCA \| Web, Network & Active Directory Security \| Nmap • Burp Suite • Metasploit

## About

I am a cybersecurity student with a strong focus on offensive security, red teaming, and adversary simulation\. Passionate about approaching security challenges with an attacker’s mindset, I specialize in identifying vulnerabilities, simulating real\-world attack scenarios, and strengthening organizational defenses through practical, hands\-on methodologies\. With experience in penetration testing, exploitation, post\-exploitation, and lateral movement, I aim to contribute to building resilient security infrastructures while continuously learning and engaging with the cybersecurity community and enthusiasts\.

## Location

New Delhi

## Work experience

Business Service support Advisor at BT Group, Oct 2021 \- Dec 2023 · 2 yrs 3 mos, Gurugram, Haryana, India, Specialized in resolving loss of service issues by 20%\. Using diagnostic tools, I resolved the call issues by 50% • By quickly identifying and configuring routing requirements, we facilitate smooth call flow across networks, essential for minimizing downtime and enhancing user experience during the transfer process • Mentored junior advisors, fostering a supportive team environment focused on growth and learning

Support Advisor at BT India, Oct 2021 \- Dec 2023 · 2 yrs 3 mos, Telecommunications company providing fixed\-line and mobile services\. Resolved service disruptions by 20% by diagnosing and rectifying loss of service issues using MNUM, CSS, and SI diagnostic tools\. Configured and optimized routing rules to ensure 100% uptime and seamless call flow across multi\-network environments, reducing call failures and latency issues for customers\. Guided and supported 5–10 junior advisors through process training and troubleshooting best practices, contributing to faster onboarding and an improved team performance score\.

## Education

Master of Computer Applications, Cyber Security, UPES

Bachelor's in computer application, Computer Science, Guru Gobind Singh Indraprastha University

[View the original profile](https://tal.club/meet/siddharth-shukla)

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