Support Engineer @ Fornova! | B2B-DaaS | End to End Support & Stakeholder Management | AI & Machine Learning Enthusiast | Python | SQL | MySQL

Pune

Pune

Pune

Pune

Post Graduate Program, Artificial Intelligence and Machine Learning
The University of Texas at Austin

Bachelor of Business Administration - BBA, Business Statistics
Rabindranath Tagore University
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Pune
Web Scraping - Support Engineer at Fornova, Aug 2023 - Present · 2 yrs 11 mos, Pune, Maintained high-volume web scraping systems in Python to extract structured data from dynamic and protected websites. Implemented resilient scraping strategies including request orchestration, retry logic, throttling, and failure recovery. Designed end-to-end scraping pipelines covering extraction, validation, normalization, and delivery of data. Developed monitoring and alerting to track scraper health, data completeness, and site changes. Optimized scrapers for performance, stability, and long-term maintainability in production environments. Worked directly with clients to define data requirements, explain limitations, and adapt scraping approaches as targets evolved. Tech stack: Python, SQL, Airflow, AWS/GCP, Kafka, Redshift
Software Support Specialist at Stova, formerly Aventri, Jul 2021 - Jul 2023 · 2 yrs 1 mo, • Investigated production defects using SQL, logs, and API traces, resolving 90% of reported issues • Performed trend and root cause analysis on support data, reducing recurring issues by 20% • Built Power BI dashboards via APIs and DB queries to enhance reporting and decision-making • Ensured high-reliability email data delivery via SPF/DKIM/DMARC configuration
Advisor at Fareportal, Mar 2016 - Jun 2021 · 5 yrs 4 mos, Pune
Case Manager at Tata Consultancy Services, Apr 2014 - Jun 2015 · 1 yr 3 mos, Pune
Technical Support at IBM Global Process Services, Sep 2012 - Apr 2014 · 1 yr 8 mos, Pune
Post Graduate Program, Artificial Intelligence and Machine Learning, The University of Texas at Austin
Bachelor of Business Administration - BBA, Business Statistics, Rabindranath Tagore University