Headline

General Manager @ UC | Mesa School Co'24 | P&L | BizOps | Business Consulting | Product

About

As a seasoned business consultant, I've provided invaluable data-driven strategies to CXOs, enabling them to streamline and optimize processes within the Insurance and Service Departments of auto dealerships. My insights have helped businesses thrive in a highly competitive market. I took on the challenge of expanding operations in the East Zone, growing our client base from 18 to over 250 clients. Leading a dedicated team of eight consultants, we achieved remarkable year-over-year business growth exceeding 12%. It's a testament to our commitment to excellence. Collaborating closely with the Product Team, I had the privilege of driving "KIA OEM" specific changes to our CRM system, paving the way for the seamless onboarding of more than 50 KIA dealers across India. We weren't just adapting; we were leading the way. In the South Zone, I embarked on a journey of reorganization. Alongside VPs of emerging markets, we reshaped the operations and ground teams. The result? A remarkable doubling of retention rates, from 7% to an astounding 15%. It was a revival that breathed new life into the region. Always up for a chat to discuss latest trends in Product, B2B SaaS and Startups - DM me, or reach out at siddharth.pradhan1996@gmail.com

Location

Bengaluru

AI stack

claude code

gemini

Work experience

General Manager at Urban Company, Jun 2024 - Present · 2 yrs 4 mos

Chief Manager - Consulting & Analytics at ICICI Lombard, Apr 2022 - Aug 2023 · 1 yr 5 mos, Bangalore Urban, Karnataka, India, • Re-organized Ops and ground team, along with VPs of emerging markets to double retention in South Zone • Reactivated 13 clients, bolstered credibility through strategic consulting, leading to a ~10% increase in revenue • Enhanced Operations productivity by reducing time to prepare client reports, thus improving efficiency by 77% • Established quarterly KPIs for consultants and prioritized team building, leading to a 30% reduction in attrition

Regional Manager - Consulting & Analytics at ICICI Lombard, Apr 2020 - Mar 2022 · 2 yrs, Kolkata, West Bengal, India, • Spearheaded the post-merger integration, increasing clients in emerging markets from 18 to 250+ within 2 years • Recruited and trained 5 consultants, expanded clientele, resulting in increased retention & P&L exceeding 50 Cr • Transformed Operations to Hub and Spoke, thus increasing account serviceability of each Consultant by 5X • Liaised with Product & Tech to digitize renewals, boosting insurance penetration and Zone retention by 12% • Co-developed V2 of NinjaCRM, driving process optimization and improving user experience for clients • Co-developed CRM for KIA dealers by optimizing lead prediction logic, thus onboarding 50+ dealers pan India • Coordinated with 200+ stakeholders, including VPs, boosting CRM's renewal contribution from 24% to 72% • Boosted reach during Covid remotely from 15% to 95% via SMS & IVR, driving renewals from 250 to 1700+

Associate Consultant-Operations and Analytics at ICICI Lombard, Nov 2019 - Mar 2020 · 5 mos, Kolkata, West Bengal, India

Associate Consultant-Operations and Analytics at Autoninja, Oct 2017 - Oct 2019 · 2 yrs 1 mo, Kolkata, West Bengal, India, • Provided data-driven actionable insights to CXOs of 15 clients, to optimize processes in Service and Insurance • Orchestrated stakeholder alignment to ensure effective CRM operations for 100+ Users spread across 5 states • Leveraged strategic targets & incentives to increase lead utilization from existing manpower by 30% in a year • Accomplished 25% YoY Business Growth across clients by streamlining operations and optimizing costs • Fueled 12% revenue by upsells and cross-sells of auxiliary modules, thus delighting clients and driving loyalty • Harnessed positive client experiences and got referrals to acquire 5 new clients, resulting in 20% MRR increase

Education

Postgraduate Program in Startup Leadership, Mesa School of Business

Bachelor of Technology (B.Tech.), Automobile/Automotive Mechanics Technology/Technician, Srm University