---
title: "Siddharth Kothare - Service Desk Analyst in Bengaluru | Tal"
description: "Meet Siddharth Kothare, Service Desk L1 | IT Support | ServiceNow | Active Directory | Microsoft 365 | Outlook | Azure | Intune | SharePoint | ITIL | Cybersecurity based in Bengaluru. AI stack includes gemini, ChatGPT, and Microsoft Copilot."
image: "https://tal.club/meet/siddharth-kothare/share-image"
---

# Siddharth Kothare on Tal

## Headline

Service Desk L1 \| IT Support \| ServiceNow \| Active Directory \| Microsoft 365 \| Outlook \| Azure \| Intune \| SharePoint \| ITIL \| Cybersecurity

## About

IT Service Desk Analyst with experience supporting enterprise environments and working with identity, access management, endpoint administration, incident management, and security\-related tickets\. Currently supporting the FedEx Freight environment through Accenture via Primus Global Solutions, where I work with ServiceNow, Active Directory, SailPoint, Microsoft Entra ID, Microsoft Intune, SharePoint, and Splunk\. My responsibilities include user provisioning and deprovisioning, access management, authentication troubleshooting, account lockouts, security\-event investigation, incident triage, and escalation\. I am actively transitioning into Security Operations / SOC Analyst L1 roles and developing hands\-on skills in SIEM monitoring, log analysis, security event investigation, incident response, phishing analysis, Windows Event Logs, and threat detection through TryHackMe SOC Level 1 training and CompTIA Security\+ preparation\.

## Location

Bengaluru

## AI stack

gemini

ChatGPT

Microsoft Copilot

## Work experience

Service Desk Analyst at PRIMUS Global Technologies Pvt Ltd, Apr 2026 \- Sep 2026 · 6 mos, Bengaluru, Karnataka, India, • Provided L1/L2 technical support for enterprise users across the FedEx Freight environment\. • Managed incidents, service requests, and security\-related tickets through ServiceNow while maintaining SLA compliance\. • Performed user provisioning, deprovisioning, access modifications, and account management using Active Directory, SailPoint, and Microsoft Entra ID\. • Investigated authentication failures, account lockouts, password issues and access\-related incidents\. • Supported Identity and Access Management \(IAM\) processes to ensure secure access control and compliance requirements\. • Assisted in security incident triage and escalation to relevant teams when suspicious activities were identified • Supported Microsoft Entra ID administration, user lifecycle management\. • Assisted users with SharePoint access requests, permissions management and collaboration issues\. • Conducted root cause analysis for recurring incidents and implemented preventive actions\. • Collaborated with infrastructure, network, and security teams to resolve complex technical issues

Business Associate \- Technical Support at Altruist Technologies Pvt\. Ltd\., May 2025 \- Dec 2025 · 8 mos, Bengaluru, Karnataka, India, • Delivered support to 30\+ merchants daily for Razorpay POS devices and payment failures • Troubleshot device syncing issues, Android POS crashes, Bluetooth/WiFi connectivity problems, and software bugs\. • Provided remote assistance and step\-by\-step issue resolution over call, email, and chat\. • Logged and managed tickets using Freshdesk and Razorpay's internal CRM • Ensured high customer satisfaction during high\-volume periods\. • Escalated unresolved issues and documented resolutions into internal knowledge base\.

## Education

Bachelor of Engineering \- BE, Mechanical Engineering, Bheemanna Khandre Institute of Technology, Bhalki

[View the original profile](https://tal.club/meet/siddharth-kothare)

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