Headline

Product @Credgenics | Fintech | B2B SaaS | Platform Workflows | AI Voice Agents | ex-dentsu

About

The products I work on rarely fail because of the technology. They fail because they don't fit how teams already work. That's the problem I find most interesting, and it's where I spend most of my time. At Credgenics, I work on enterprise SaaS products used by lenders to manage collections at scale. My work spans conversational AI, workflow automation, platform capabilities, and operational tooling where adoption and trust are often as important as the underlying technology. Recent areas I've worked on include: • Conversational AI and human-in-the-loop escalation systems • Platform automation for collections operations • Campaign and workflow Orchestration Before this, I spent three years at dentsu as a Product Analyst, close to clients, close to data, and consistently working on the gap between what was asked for and what was actually needed. Led a 0→1 AI ad ideation tool, ran pricing experiments that moved $720K in annual revenue, and shaped a VoC product that closed a $150K enterprise deal. My analytical background gave me one habit I haven't lost: I try to understand how something breaks before deciding how to fix it. Currently exploring PM and AI PM roles at enterprise SaaS companies and AI-first organisations; particularly where workflow design and operational scale are the actual hard problems.

Location

Delhi

AI stack

antigravity

codex

Work experience

Associate Product Manager at Credgenics, Aug 2025 - Present · 1 yr 1 mo, Noida

Product Analyst at Merkle DGS, May 2023 - Aug 2025 · 2 yrs 4 mos, Hybrid

Analyst at Merkle DGS, Aug 2022 - May 2023 · 10 mos, Bengaluru

Assistant Marketing Head at TEDxDYPIT, Dec 2019 - May 2020 · 6 mos, 1. Publicity and marketing to make the event successful 2. Registrations, finance and on-spot work with crew members and organisers 3. Came in contact with country's famous TED speakers

Jr External Affairs Officer at ASSOCIATION OF COMPUTER ENGINEERING STUDENTS, DIT PUNE, Jul 2019 - May 2020 · 11 mos

Education

Honours, Data Science, Savitribai Phule Pune University

Bachelor of Engineering - BE, Computer Science, Savitribai Phule Pune University