---
title: "Siddharth Singh - Analyst in Noida | Tal"
description: "Meet Siddharth Singh, Analyst @ HCLTech | Microsoft Certified, Citrix Virtual Apps based in Noida."
image: "https://tal.club/meet/siddharth-4/share-image"
---

# Siddharth Singh on Tal

## Headline

Analyst @ HCLTech \| Microsoft Certified, Citrix Virtual Apps

## Location

Noida

## Work experience

Analyst at HCLTech, Jan 2024 \- Present · 2 yrs 6 mos, Noida

Graduate Engineering Trainee at HCLTech, Sep 2022 \- Present · 3 yrs 10 mos, Noida

Infrastructure Analyst at HCL Technologies, Jan 2024 \- Present · 2 yrs 6 mos, Client: H&M \(Hennes & Mauritz\) \| L1/L2 Citrix CVAD Support – Enterprise Infrastructure Citrix CVAD Administration & Component Monitoring • Administer and monitor a Citrix CVAD environment of 800\+ VDAs across 15\+ Delivery Groups and 10 Machine Catalogs, serving \~35,000 concurrent users across 12 business units\. • Monitor and maintain core Citrix components — Delivery Controllers, StoreFront, Citrix Gateway \(NetScaler\), and VDAs — ensuring availability, performance, and health across all sites\. • Perform routine health checks and preventive maintenance on Citrix infrastructure; monitor system health using Citrix Director and ControlUp \(equivalent to SCOM\-based monitoring\), proactively detecting and resolving issues before user impact\. • Configured and maintained Citrix MCS server builds on Azure, including master image updates and catalog refresh cycles across monthly patch windows\. Session, Connectivity & Performance Troubleshooting • Troubleshoot and resolve session issues including login failures, profile errors, application launch failures, black screens, frozen sessions, intermittent disconnections, and slow application launches — reducing repeat contacts by \~35%\. • Diagnose session performance issues, login delays, and connectivity failures using Citrix Director, DaaS console, and ControlUp — achieving 98% SLA resolution rate\. • Monitor failed logons, session disconnects, and high\-logon\-duration events; execute proactive remediation, reducing user\-reported session complaints by \~30%\. • Work with Active Directory teams for authentication\-related issues including GPO troubleshooting, OU administration, and user access resolution\. Incident Management, SLA & Stakeholder Communication • Handle all incidents, service requests, changes, and alerts through ServiceNow per ITIL processes; consistently meet SLA/OLA targets with 98% on\-time resolution across P1–P3 tickets\. • Perform initial triage and issue analysis using structured root\-cause methodology; esca

Engineer Intern at HCL Technologies, Aug 2022 \- Dec 2023 · 1 yr 5 mos, Client: H&M \(Hennes & Mauritz\) \| L1 Citrix & Windows Infrastructure Support • Provided L1/L2 support for Citrix CVAD environments including Delivery Controllers, StoreFront, and Citrix Gateway configuration and troubleshooting under senior oversight\. • Monitored system health via Citrix Director and ControlUp; raised proactive incidents and executed first\-level remediation steps\. • Diagnosed and resolved session performance issues, login delays, profile errors, and connectivity failures; escalated complex issues with detailed analysis\. • Handled incident and change tickets via ServiceNow per ITIL processes; consistently met SLA targets with full change\-record compliance\. • Performed Active Directory operations — user/group management, OU administration, and GPO troubleshooting — to support VDI and remote workforce environments\. • Contributed to DR drill exercises, assisting in failover testing and documenting recovery procedures\. • Maintained operational documentation including health\-check reports, runbooks, and infrastructure configuration guides\.

## Education

Bachelor of Technology \- BTech, Computer Science, BABU BANARASI DAS INSTITUTE OF TECHNOLOGY AND MANAGEMENT

Bachelor of Technology, Computer Engineering, Dr\. A\.P\.J\. Abdul Kalam Technical University

[View the original profile](https://tal.club/meet/siddharth-4)

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