Headline

Senior Engineer at Happiest Minds Technologies | SaaS Support Engineer | Cloud Ops | Customer Success | Technical Support

About

Experienced and results-driven Customer and Tech Support Leader with 6+ years of success in managing high-performance teams and delivering world-class support in fast-paced SaaS and telecom environments. Specialized in MS Azure, Teams Admin Center, SBC, PBX, Skype for Business, Polycom, and cloud operations. Skilled at optimizing workflows, resolving complex technical issues, and driving customer satisfaction through process excellence and proactive communication. Passionate about leveraging technology to improve user experience and support efficiency. Looking to contribute to a forward-thinking organization where I can continue to grow while delivering measurable value through scalable support strategies.

Location

Bengaluru

Work experience

Senior Engineer at Happiest Minds Technologies, Jul 2023 - Present · 3 yrs, Bengaluru, Karnataka, India, SaaS Support Engineer | Product Support | Product Specialist | Application Support | Customer Experience

Engineer | SaaS Support Engineer | Product Support | Product Specialist | Application Support at Happiest Minds Technologies, Jan 2021 - Aug 2023 · 2 yrs 8 mos, Electronic city, Phase 1 | Bengaluru, Client Technical Support | Product Support | Product Specialist | SaaS Support

Collaboration Operations engineer at EY, Feb 2021 - Jul 2021 · 6 mos, Trivandrum, Kerala, India

VoIP Technician at Sonata Software, Sep 2019 - Jul 2020 · 11 mos, Thiruvananthapuram Taluk, India

CSA - Prime Support Specialist at Amazon, Jul 2018 - Sep 2019 · 1 yr 3 mos, Coimbatore, Tamil Nadu, India

Education

BTech - Bachelor of Technology, Computer Science, JYOTHI ENGINEERING COLLEGE, CHERUTHURUTHY

St. Thomas college higher secondary school , Thrissur