Headline

Cluster Manager @ Mitti Cafe | Ex-GM Hotel Padman Plaza | Scaling Multi-Site Hospitality Operations, F&B Cost Optimization, & Inclusive Team Leadership

About

Hospitality professional with over four years of experience specializing in F&B management, guest relations, and multi-site strategic leadership. Proven track record of directing pre-opening operations, optimizing F&B costs by 30%, and executing large-scale events that increase table turnover. Skilled in corporate vendor management, resolving complex customer escalations, financial governance, and driving operational excellence through structured Standard Operating Procedures (SOPs). Adept at leading diverse teams, scaling hotel,restaurant, cafe revenues, and delivering exceptional guest experiences across luxury and inclusive hospitality formats.

Location

Mumbai Metropolitan Region

AI stack

claude code

openai

Work experience

Cluster Manager at MITTI Cafe, Feb 2026 - Present · 7 mo, Bengaluru, Mumbai Operations | Bengaluru Operations Currently managing high traffic cafes across bengaluru airport, 2 cafes in terminal 1 of Kempegowda International Airport, and 1 cafe in terminal, and 1 cafe in Cytecare cancer Hospital, bengaluru. Prior directing regional operations for a portfolio of high-traffic, inclusive cafes across Mumbai’s most prestigious hubs, including CSMIA Terminal 2 (International Arrivals), Navi Mumbai International Airport, and the Morgan Stanley Corporate Office. Key Responsibilities & Impact: 1. ​Multi-Site Strategic Leadership 2. ​Financial Governance (P&L) 3. ​Agile Supply Chain & Warehouse Management 4. ​Sales & Revenue Growth 5. ​Inclusive Staff Management 6. ​In-Cafe Marketing & Brand Positioning 7. ​Systems Mastery 8. Managing events across the city as well as in airport

Co-Owner at Padmavati Enterprises, Mar 2023 - Jan 2026 · 2 y 10 mo, Balangir, Odisha, India, HOTEL PADMAN PLAZA "Spearheaded the complete end-to-end launch and commercial turnaround of a new-build hospitality asset. Within few months of taking over the lease, I scaled operations from zero to a consistent monthly transaction volume of ₹13 Lakhs, achieving profitability in record time." ​Key Business Growth & Design Milestones: •​Project Management & Interior Design: Led the physical transformation of the property by conceptualizing and designing the interiors for the Restaurant, Industrial Kitchen, Conference Hall, and Guest Bathrooms. Optimized layouts for both high-end aesthetics and staff operational efficiency. •​Rapid Revenue Generation: Orchestrated a "hockey-stick" growth curve, hitting a ₹13 Lakhs/month revenue milestone within months through aggressive B2B sales and corporate outreach. •​Corporate Portfolio Building: Personally secured and managed long-term service agreements with key regional corporate offices, ensuring a stable occupancy floor of 70%+ during off-peak cycles. •​Applied Psychology in Service: Leveraged my diploma in Applied Psychology to train a foundation team in 'Predictive Service.' Implemented a custom guest-delight framework that prioritized empathy and conflict resolution, resulting in a 4.5+ star rating on major OTAs. •​Full-Stack Management: Managed all facets of the business including P&L oversight, vendor negotiations, digital marketing campaigns, and statutory compliance (C-Forms/Licensing).

Customer Delight Executive at Smytten, Oct 2022 - Jan 2023 · 4 mos, Ahmedabad, Gujarat, India, * Customer handling- To handle customers with their queries. Assisting customers on Email as well as on calls. *Team Management- Handling manpower as sub lead of 8members (asst. Lead) * Critical call team: Escalating the complicated customers who come on call and providing them resolution with the help of root cause analysis. *DMD- Damaged/Missing/Different: The data is managed in the CMS where on daily basis customer raise the request and quick resolution is provided from the system itself.

Front Office Associate at ITC Hotels, May 2022 - Oct 2022 · 6 mos, Ahmedabad, Gujarat, India, ITC NARMADA-A LUXURY COLLECTION HOTEL * Part of the pre-opening team and opened the hotel successfully on 10th Aug 2022 * Being with india's one of the largest hotel chain ITC * Being a part of a pre-opening hotel,settled the departmental operations to a sound track, * Hasle free check-in,Check-out * Ensure VIP guests are handled with care and as well as for long staying guest. * Resolving guest queries,handling guest complaints in a calm manner and making sure guest satisfaction. * Being acting as a supervisor, handling shifts with other associate * Improved my skills by assisting the room controller,and departmental trainer, by knowing the core values of the organisation and preparing the rooster for the interns. * Ensuring handovers are correct . * Having a good relationship with all the other departments.

Front Office Associate at Radisson Blu, Mar 2022 - May 2022 · 3 mos, Faridabad, Haryana, India, * started my carear, learned about guest service * Escorting the guest * Vip guest in room check-in * Ensuring all SOP'S are followed * Taking check-in and check-outs * being at telephone operator

Education

Food and Beverage Management, Restaurant/Food Services Management, learntube.ai

Diploma in modern applied psychology, Applied Psychology, udemy

Certification, Customer Service Essential, Ravi sharma academy

B.Sc In Tourism Management, Tourism Management, Indira Gandhi National Open University

B.Sc In Hospitality And Hotel Management, Hotel Management, C.V RAMAN GLOBAL UNIVERSITY,BHUBANESWAR

High School Degree, 12 Science, Seven hills residential school